Restaurant Receptionist

Fundamental Hospitality; City of Westminster; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading restaurant in London is seeking a Receptionist to join their team. You will be the first point of contact, managing guest enquiries and reservations, and ensuring exceptional service. Candidates should be passionate about hospitality, organized, and have strong communication skills. Experience in a similar role is preferred. Join a dynamic environment that values creativity and excellence.

Benefits

Cash & card tips

Tronc surplus distribution

Opportunities for growth

Qualifications

• Experience in a similar role within a luxury, high-volume, or fine dining environment is preferred.
• Advanced English required.

Responsibilities

• Provide a warm and professional welcome to all guests.
• Manage reservations and enquiries accurately.
• Maintain an organized reception area at all times.

Skills

Hospitality passion

Organization

Communication

Multitasking

Job description

Overview

Receptionist – Shanghai-Me London. Shanghai-Me is an elegant dining destination in the heart of London, blending refined Asian-inspired cuisine with exceptional hospitality. We are now seeking a Receptionist to join our front of house team and be the first point of contact for our guests, ensuring a warm, seamless, and memorable experience.

About the Role

As a Receptionist, you will serve as the communication hub for the restaurant, assisting the Reception & Reservations Manager and Supervisor in the smooth running of the front desk. From greeting guests and managing bookings to handling enquiries and supporting the team with daily operations, you will play a key role in delivering world-class service.

Key Responsibilities

• Provide a warm and professional welcome to all guests.
• Manage reservations, enquiries, and guest profiles with accuracy and discretion.
• Ensure special requests, allergies, VIP guests, and occasions are handled seamlessly.
• Maintain an organised and immaculate reception area at all times.
• Assist with daily service reports, weekly and monthly admin tasks.
• Support the team with pre-service briefings, service sheets, and communication across departments.
• Uphold the highest standards of hospitality, discretion, and data protection.

About You

• We are looking for someone who is:
• Passionate about hospitality and creating unforgettable guest experiences.
• Highly organised, with strong communication and multitasking skills.
• Confident, professional, and polished in presentation.
• Proactive and adaptable, with a can-do attitude.
• Experienced in a similar role within a luxury, high-volume, or fine dining environment (preferred).

Why Join Us?

At Shanghai-Me, you’ll be part of a dynamic team where excellence and creativity thrive. We offer opportunities for growth, a supportive work culture, and the chance to be part of one of London’s most exciting hospitality brands.

How to Apply

If you’re ready to bring your energy and professionalism to Shanghai-Me, we’d love to hear from you!

Experience and Requirements

• Experience: Required
• Languages: English – Advanced
• Employment: Full-time
• Salary: up to £15 hourly
• Benefits: + cash & card tips + tronc surplus distribution