Restaurant Manager

The Ivy Collection; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A luxury dining establishment in London is seeking a Restaurant Manager to lead a dynamic team. The ideal candidate will have over two years of management experience, a passion for exceptional customer service, and the ability to thrive in a fast-paced environment. This role offers competitive pay, career development opportunities, and great employee benefits like staff discounts and extra holiday allowances.

Benefits

Competitive Industry pay

50% staff discount

Career Development and Training

Free food and drinks while working

Extra holiday allowance

Birthday day off

Access to retail discounts

Qualifications

• 2+ years of experience in restaurant management.
• Ability to oversee and support a team effectively.
• Capable of delivering exceptional service under pressure.

Responsibilities

• Provide courteous and professional service at all times.
• Build and maintain an efficient team of employees.
• Manage employees in line with agreed skills and standards.
• Respond promptly to guest requests and queries.
• Analyze reports for improvements.

Skills

Experience in restaurant management

Exceptional customer service

Team management

English language skills

Job description

Overview

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. The Ivy Private Members' Club is an exclusive, members-only haven in the heart of London, offering a luxurious escape for those who appreciate sophistication. Inspired by the iconic Ivy restaurant, it combines elegance with top-tier service, featuring private dining, a stylish bar, and curated events.

We're searching for a confident Restaurant Manager.

This is a great opportunity to join a dynamic and supportive team in one of the UK's most-loved restaurant brands.

Benefits & rewards:

• Competitive Industry pay (based on salary & Tronc)
• Additionally, all managers receive an element of variable tronc
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
• Career Development and Training, including Apprenticeships.
• Free food and drinks to the same standard that we serve our guests when you are working.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• You can take your Birthday as a day off - Guaranteed!
• Access to discounts on 100s of retailers, health, entertainment, travel & more.

Key elements of your role as Restaurant Manager

• To provide friendly, courteous, and professional service at all times to the highest standards, leading by example.
• To build and maintain an efficient team of employees, driving the team towards the objectives of the business.
• To develop a learning culture and to ensure that all team members feel valued and rewarded.
• To manage all employees in line with the agreed skills and standards, giving regular feedback and appraisals
• To ensure all guest requests and queries are responded to promptly and effectively.
• Analyse Mystery Diner reports and communicate them back to your team, finding ways to improve and learn.

About you

• You have 2 years + experience in this position
• You have the experience and skills to oversee and support a team of managers, as well as the entire front of house operation.
• You love to wow гостей with exceptional service, and you can cope well under pressure during a busy service.
• You have excellent English language skills

About us

Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.