Restaurant Floor Manager

Open House London; City Of London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading hospitality venue in the heart of London is seeking a Floor Manager to enhance guest experiences and lead a dynamic team. This hands-on role involves overseeing service operations, coaching staff, and ensuring guest satisfaction. Ideal candidates have a passion for the hospitality industry and experience in managing events in a busy venue. Join a team that values positivity and service excellence.

Benefits

Group dining discounts

Incentives and team trips

Staff meals and refreshments

Referral programme

Early access to wages

Additional holiday days per year of service

Qualifications

• Natural leader who inspires positivity and confidence.
• Experience in a busy hospitality venue, especially with events.
• Committed to high standards.

Responsibilities

• Lead the floor with presence and positivity.
• Welcome and engage with guests while making recommendations.
• Support the team and oversee smooth service during events.

Skills

Strong communication skills

Leadership

Attention to detail

Event management

Customer service

Job description

Situated in the heart of White City, The Broadcaster is a vibrant four-floor venue with a stunning rooftop terrace. More than just a pub and dining room, we’re a place where guests come for warm hospitality, memorable food and drinks, and experiences worth coming back for.

As a Floor Manager, you’ll play a key role in shaping those experiences. This is a hands-on role where you’ll lead the floor with energy, guide and motivate the team, and make sure every guest feels genuinely looked after. With multiple floors, a busy events calendar, and a mix of locals, regulars, and destination diners, no two days are ever the same. It’s also a fantastic opportunity for someone ready to grow their leadership skills and take the next step in their hospitality career.

What you’ll be doing

As a Floor Manager at The Broadcaster, you’ll:

• Lead the floor with presence and positivity, keeping service smooth and upbeat.
• Welcome and engage with guests, tailoring their experience and making confident food & drink recommendations.
• Support and coach the team in the moment, keeping them motivated and focused.
• Oversee events alongside day-to-day service, ensuring everything runs seamlessly.
• Keep an eye on the details — from atmosphere and standards to stock and equipment.
• Solve challenges quickly and calmly, keeping the team and guests at ease.

What’s in it for you

• Group dining discounts across our venues.
• Team incentives and trips to celebrate successes.
• Staff meals & refreshments to keep you energised.
• Staff referral programme. Bring your friends on board!
• Early access to earned wages via Stream.
• After one year of service you gainan additional holiday day for each year of service (up to 5 years).

What we’re looking for

• A natural leader who inspires positivity and confidence on shift.
• A love for food, drink, and hospitality.
• Strong communication skills and a calm, solutions-focused approach.
• A sharp eye for detail and commitment to high standards.
• Experience supporting or running events in a busy hospitality venue (multi-floor experience is a plus).
• Ambition to learn, grow, and take on more responsibility.

Be part of a team that values positivity, service, and growth, and help us deliver experiences that keep guests coming back.