Restaurant & Bar Team Member

Mad Swans; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A new exciting hospitality venue near Bristol is seeking Restaurant and Bar Team Members, offering full-time, part-time, and weekend roles. Responsibilities include taking food orders, ensuring excellent service, and maintaining quality standards. The ideal candidate should have previous experience, excellent communication skills, and be passionate about delivering outstanding guest experiences. Competitive pay rates range from £11.80 to £14.00 per hour, including tips. Join us in creating memorable moments in a growing team.

Benefits

Employee meal during shifts

Employee discounts on food and activities

Access to pay before payday

Team social activities

Mad Swans hoodie

Qualifications

• Experience in a Restaurant, Café or Bar role preferred.
• Happy to work in a fast-paced environment and as part of a team.
• Eligible to work in the UK.

Responsibilities

• Take food and beverage orders, ensuring prompt and courteous service.
• Maintain high standards of quality and presentation.
• Upsell additional items to enhance guest experience.
• Prepare and serve alcoholic and non-alcoholic beverages.
• Handle guest feedback effectively and resolve issues.

Skills

Excellent communication

Ability to multi-task

Customer service experience

Detail-oriented

Proactive and solutions driven

Job description

Restaurant and Bar Team Member

Hospitality expert, padel tennis enthusiast

You bring your expertise, enthusiasms, and curiosities; and we’ll provide you with a space to play.

• Full Time, Part Time & Weekend Roles
• Candidates must be 18+ years of age
• Permanent & Fixed Term Contracts
• Earnings £11.80/hour to £14.00/hour, including TRONC (Tips), depending on age
• Onsite Role
• Based at Mad Swans in the Mendips (Bristol)

Mad Swans is looking for a full-time, part-time and weekend Restaurant and Bar Team Members to join our budding team.

Mad Swans in the Mendips is located in Farrington Gurney near to Bristol & Bath.

Full Address: Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.

Find out more about Mad Swans and what The Times had to say about our first opening at Mad Swans in the Mendips:

Can a cool new hotel near Bath really make golf fun for everyone?

What we do

We are experts in our field, committed to creating boundary‑pushing social spaces that spark meaningful connections through play in nature.

This summer, we’re opening our first countryside hangout for mavericks. The unruly. The friendship groups you wish you were in. The families you want to hang out with. For evenings that go on forever. And weekends that become folklore. Come for a good time. Come for a long time. Come for a breath of fresh air. Whoever you are. Come as you are.

Social play spanning Padel Tennis, Pickleball, Darts, Shuffleboard and Golf gives guests the chance to explore one game or sample them all, across a few hours, a day, or a long weekend. We’re all about great food, which is why we’ve teamed up with experts in their field to create two distinct dining experiences and endless ways to enjoy them. The Potting Shed proudly boasts a menu of refreshing takes on Brasserie classics while, in The Hangout, the focus is on shareable plates with no compromise on flavour. But wherever guests find themselves, from course to court, the meadow to the orchard, they’re never far from a plate of something delicious to satisfy any craving. And, for evenings that go on forever, an Eco Cabin for the night is only a starlit walk through the wilderness away.

What we can do for you

We understand that there’s more to life than work, which is why our roles are designed to allow exploration, from long‑time passions to brand‑new intrigues.

We believe that to be interested is to be interesting – that means industry‑leading training within and outside of your specified job role. If you have a question, we want to provide you with the tools to answer it. As we make our start in the world, our team need to be able to wear a few different hats, which we treat as an opportunity, allowing you to take considered detours into topics of interest, in the pursuit of a broader, richer perspective.

And out of hours, our guests’ playground is yours too. Enjoy the wide variety of green spaces, and the games they host, at an exclusive rate. You’ll have the opportunity to get involved in all things Mad Swans, from padel lessons to cocktail workshops, after all, we want you to be as excited by our product as we are.

What there is to it

As this is a brand‑new role for a new opening, you’ll be part of a dynamic Restaurant and Bar Team, delivering great service, delicious moments, and genuine hospitality across every table, tray, and interaction from the very start.

Key duties and responsibilities

• Taking accurate food and beverage orders, answering questions about the menu, and making recommendations
• Ensuring prompt and courteous service of food and beverages, maintaining consistent high standards of quality and presentation
• Upselling and suggesting additional items or beverages to enhance the guest experience
• Clear and reset tables quickly to accommodate new guests
• Ensure the dining areas remain clean and tidy before, during, and after service
• Ensure all service stations are ready for service and maintained throughout service with napkins, cutlery, and glassware
• Work closely with other Restaurant, Bar and Kitchen team members during busy periods to ensure a smooth service
• Update the reservations system and amend bookings
• Provide friendly, efficient, and professional service to all customers
• Handle guest feedback and resolve issues promptly, escalating to a Team Leader or Assistant General Manager when necessary
• Prepare and serve a variety of alcoholic and non‑alcoholic beverages, including cocktails, wine, beer, soft drinks and coffee
• Being aware and familiar with the food and beverage menu including allergens, whilst ensuring consistent presentation and quality of all beverages
• Set the bar up before service, ensuring it is ready and clean down properly afterwards
• Ensure a clean and tidy bar area as well as maintaining stock levels throughout service
• Assist with stock rotation and ensure accurate labelling and storage of beverages
• Engage with guests to understand their preferences and make tailored drink recommendations
• Build rapport with regular guests, fostering a welcoming and loyal customer base

There are a number of full‑time, part‑time and weekend positions. Full‑time positions will work any five days out of seven. Earnings to £11.80/hour to £14.00/hour, including TRONC (Tips), depending on age.

Location

Onsite role, located at Mad Swans in the Mendips, Marsh Lane, Farrington Gurney, Bristol, BS39 6TS.

Working Hours

Shift times will vary throughout the week; however, operational times will be from 7.00 am to 11.00 pm.

Working Days

Your working days will depend on if you work full‑time, part‑time or weekend. Full‑time members of the team will be required to work any five days out of seven and will involve working on weekends on a regular basis. Working hours will vary in line with the operating calendar and needs of the business.

Who we’re looking for

We are looking for Restaurant Team Members who are:

• Experienced or has previous experience in a Restaurant, Café or Bar role
• Passionate about delivering excellent guest experience
• An excellent communicator
• Someone who has an eye for detail
• Organised and able to multi‑task
• Confident, outgoing and well‑presented
• Happy to be hands‑on and assist with the day‑to‑day duties as part of a small team
• Self‑driven and highly motivated
• Happy and able to work both independently and as part of a team
• Proactive, positive and resilient by nature
• Solutions driven
• Comfortable working in a very fast‑paced environment

Please note, you must be eligible to work in the UK as we are unable to sponsor any work permits or visas.

What is in it for you

• Tips & Service Charge
• Free Parking
• Free Employee Meal whilst on shift
• Wage Stream – access your pay for hours worked before pay day
• Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop
• Reward & Recognition Initiatives
• Team Social & Well‑being Activities & Events
• Employee Referral Scheme Bonus
• Mad Swans Water Bottle
• Mad Swans Hoodie
• Plant your own tree at Mad Swans

How to Apply

If you believe you have what it takes to come on‑board and would like to be part of something new and exciting, we would love to hear from you. Please simply apply by hitting the apply button.

Recruitment Agencies

We are not working with any recruitment agencies at this time. As such, we do not accept speculative CVs and/or candidate profiles and are, therefore, unable to consider these.