Restaurant & Bar Server

Staycity Group; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company in Cambridge is seeking enthusiastic candidates to join as brand ambassadors. Responsibilities include creating lasting guest experiences, maintaining a vibrant atmosphere, and collaborating with a dedicated team. The ideal candidate will have a passion for development and a customer-first attitude. The role offers competitive pay of £13.80 per hour, with a range of benefits including flexible working hours and an employee assistance program.

Benefits

Paid family leave (>1 year of service)

Flexible working patterns

Bonus scheme for high performers

Discounted rates for stays for family and friends

Refer and earn scheme

Cycle to work scheme

Education support

2 paid volunteer days per year

Employee Assistance Program (EAP)

Extra day off for birthday

Additional Tronc pay

Qualifications

• Experience in a similar hospitality role is preferred.
• Willingness to learn and develop skills for future roles.

Responsibilities

• Represent the brand with enthusiasm and pride.
• Create memorable experiences for guests with excellent communication.
• Maintain a welcoming atmosphere and attention to detail.
• Collaborate seamlessly with the team during all shifts.
• Engage in community initiatives and foster a culture of respect.

Job description

Responsibilities

• Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair-become the face of Wilde and represent us with pride.
• Make a Lasting Impact: Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors.
• Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
• Set the Mood: You're responsible for creating the perfect atmosphere—whether adjusting the lighting, lifting the volume, or ensuring everything is pristine. You understand that the little details matter.
• Master Every Shift: Whether you're opening, swinging, or closing, you're in control—keeping operations seamless and collaborating with your team to ensure nothing is overlooked.
• Exemplify Excellence at All Times: From the moment guests arrive, greet them warmly and with a smile, ensuring they feel welcome and at home.
• Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalized, thoughtful service that leaves a lasting impression.
• Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
• Show Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
• Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission.

Prior experience in a similar role is helpful but for the right candidate full training will be provided!

The ideal candidate will be someone that is hungry for development for the next role.

Benefits

• Paid family leave (>1 year of service)
• Flexible working patterns
• Bonus scheme that rewards high performers—based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme – earn up to £/€550
• Cycle to work scheme – to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)
• An extra day off to celebrate your birthday
• Additional Tronc paid on top of normal salary.

Pay & Hours

Being available on weekends and evenings is essential for this role.

Contracted hours will be 37.5 over 5 days per week, £13.80 per hour, plus additional Tronc.