Resourcing Manager

Ernst & Young; City of Westminster; On-site; GBP 40,000 - 70,000; Full time

Job summary

A global professional services firm in the UK is seeking a Resource Manager to join its FS Assurance Resource Management team. In this role, you will support resource deployment and workforce planning, managing a small offshore team. Key responsibilities include providing insights into business performance and ensuring resource requirements are met. The ideal candidate will have experience in resource management and workforce planning, along with a university degree. The firm offers a competitive remuneration package and a supportive work environment with comprehensive benefits.

Benefits

Continuous learning

Flexible working options

Career development support

Diverse and inclusive culture

Qualifications

• Proven experience within Resource Management or workforce management background.
• Ability to build strong and effective relationships with stakeholders.

Responsibilities

• Deliver end-to-end deployment solutions to the client facing business.
• Monitor and escalate availability of resources to maximize utilization.
• Prepare and analyze Management Information for senior stakeholders.

Skills

Resource Management

Workforce Planning

Data Analysis

Education

University degree or equivalent experience

Tools

Retain

EY Financial Reporting tools

Job description

Overview

An exciting opportunity has arisen to join our FS Assurance Resource Management team to support one of our teams as a Resource Manager. The opportunity This is a partnering role where you will help influence and manage the supply, demand and deployment of approximately two hundred client servers. You will manage a small offshore team who will be responsible for the workforce planning e.g. mix of skills, capabilities, off-shore solutions, future workforce operating models and workforce plans to realise the ambitions of our service line. You will use a commercial mind‑set to understand and monitor business performance and the issues and challenges facing the practice. Your focus will be working closely with senior stakeholders to meet financial and non‑financial objectives, as well as overseeing and ensuring that resource requirements for our engagement teams are met, optimising the utilisation of resources, improve performance and ensure Operational Excellence is maintained at all times. This is in conjunction with ensuring our people are provided with the best experiences to drive their careers. You'll build networks and work closely with stakeholders across Core Business Services and within your Service Line (e.g. Operations/Finance/Talent). You'll also support in various initiatives such as the roll out of new technologies and Diversity, Equity & Inclusion in relation to deploying engagement teams., Deployment

Responsibilities

• Delivering end to end deployment solutions to the client facing business.
• First point of contact for the Sub Service lines Leadership team managing all aspects of Supply demand and deployment.
• Monitor and escal​ate availability of resources and work proactively with colleagues from across all Service Lines, including UKI, to ensure utilisation is maximised.
• Analyse pipeline and proactively engage with pursuit teams to understand proposed resource model, ensuring resource requirements are known and can be met.
• Headcount Management
  • Supporting on headcount management and capacity planning, optimising the utilisation and chargeability of our client facing workforce
  • Supporting on workforce planning to ensure the goals of long‑term headcount management are met and aligned with FS Assurance objectives.
  • Work with client facing staff to understand their skills and experiences for appropriate alignment to engagements.
  • Liaise with the business, counsellors and HR to keep abreast of the development needs of all individuals in the group to ensure planning is aligned.
• Business Impact
  • Provide the Leadership team with insights on business performance and discuss trends, interventions and actions to improve results
  • Forecast financial performance and utilisation levels on a weekly/monthly/quarterly and annual basis using Retain (Resource Management tool) and EY Financial Reporting tools.
  • Required to prepare, analyse and present Management Information to senior stakeholders on budget vs. actual, headcount, deployment and wider Operational Excellence metrics such as utilisation, Retain accuracy, timesheets
  • Understand and communicate key business developments which may affect upcoming performance through regular update with key stakeholders, including client serving leadership.
  • Producing and maintaining various ad hoc and regular Management Information reports, interpreting and acting on results.

Qualifications

• Proven experience within Resource Management, or workforce management background, ideally within a professional services environment.
• University degree or equivalent years of experience.

Desired Qualifications

An experienced trusted business advisor with a passion for providing exceptional client service to your stakeholders whilst maintaining high levels of financial management. You will work closely with many stakeholders across the business so the ability to build strong and effective relationships will be critical.

EY | Building a better working world

Benefits

We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with MyReward you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.