Resource Planning Analyst

Allianz Group; Birmingham; Hybrid; GBP 33,000 - 35,000; Full time

Job summary

A leading global insurance provider in Birmingham is seeking a Resource Planning Analyst to enhance customer experience through data-driven insights and innovative forecasting. The ideal candidate will have 2-5 years of relevant experience and strong skills in analytics and resource planning tools. This position offers a salary between £33,000 and £35,000 per annum, along with a hybrid working model and various benefits including flexible holiday options and a pension scheme.

Benefits

Flexible buy/sell holiday options

Hybrid working

Annual performance related bonus

Contributory pension scheme

Development days

Insurance product discounts

Retail discounts

Volunteering days

Qualifications

• 2-5 years in resource planning, workforce management, or operations analysis.
• Strong analytical and problem-solving skills.
• Experience with digital forecasting tools and multi-channel environments.

Responsibilities

• Build accurate short- and long-term forecasts for multi-channel environments.
• Use advanced analytics and AI-driven tools to improve forecasting accuracy.
• Design and maintain efficient schedules to meet customer demand.

Skills

Resource planning

Workforce management

Analytical skills

Communication

AI application awareness

Adaptability

Education

Degree in Business, Mathematics, Statistics or related field

Tools

MS Excel

Workforce management tools

Digital forecasting tools

Job description

Overview

At Allianz, we're committed to delivering exceptional customer experiences and driving operational excellence. As a Resource Planning Analyst, you'll play a pivotal role in ensuring we have the right people, in the right place, at the right time-across all channels. You'll combine data-driven insights with innovative forecasting techniques, including AI and digital solutions, to help us meet service levels and support our transformation journey.,

Responsibilities

• Build accurate short- and long-term forecasts for multi-channel environments (voice, digital, chat, email).
• Use advanced analytics and AI-driven tools to improve forecasting accuracy.
• Incorporate digital interaction trends, including Chatbots and Voicebots, into planning models.
• Design and maintain efficient schedules to meet customer demand and business objectives.
• Respond dynamically to real-time changes and operational priorities.
• Track resource utilization and service levels across channels.
• Identify opportunities for improvement using predictive analytics and scenario modelling.
• Deliver clear, actionable reports and dashboards for senior stakeholders.
• Provide insight to support strategic decisions and transformation initiatives.
• Work closely with Operations, Digital, and Technology teams to align resource planning with business priorities.
• Share expertise on AI and digital forecasting to support innovation.

At Allianz, we prioritize diversity and inclusion, demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community's Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success. We encourage our employees to advocate for their needs, whether it's assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements. Accessible Application for All As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role. Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications. For any inquiries or to submit your application, please contact: Georgie Hill.

Qualifications

• 2-5 years in resource planning, workforce management, or operations analysis.
• Advanced MS Excel and workforce management tools.
• Awareness of AI concepts and their application in resource planning.
• Experience with digital forecasting tools and multi-channel environments.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement.
• Ability to adapt in a fast-paced, technology-driven environment.

Desirable Qualifications

• Degree in Business, Mathematics, Statistics, Data Science, or related field.
• Knowledge and experience of forecasting in a multi-channel environment, including digital channels.
• Skills in digital forecasting, particularly working with Chatbots and Voicebots.
• Experience with AI-powered workforce optimisation tools.

Pay: Circa £33,000 - £35,000 per annum. Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

Benefits

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working Do you need flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.