Resource Manager, Technology and Transformation - 15 Month Secondment / FTC

Deloitte LLP; Greater London, Manchester, Birmingham; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading consulting firm in the UK is seeking a Resource Manager to join their Technology & Transformation team. The successful candidate will be responsible for managing relationships across the organization, ensuring effective staffing for client projects, and supporting practitioners in their career development. This role requires strong communication and organizational skills, with a focus on building trust and delivering creative solutions in a dynamic environment. A degree and relevant experience in a consulting or professional services setting are preferred. This position offers a flexible working environment.

Benefits

Flexible working arrangements

Professional development opportunities

Inclusive culture

Qualifications

• Experience in Resource Management within a consulting business preferred.
• Strong organizational skills and the ability to manage multiple tasks.
• Demonstrated ability to build relationships with stakeholders at all levels.

Responsibilities

• Accountable for making and maintaining relationships from Partner to graduate.
• Work closely with senior members to understand detailed resource requirements.
• Develop rapport with practitioners to balance their aspirations with business needs.
• Ensure visibility of available roles for practitioners.
• Provide creative resourcing solutions and manage staffing issues.

Skills

Relationship management

Problem solving

Communication skills

Organizational skills

Flexibility

Education

Degree qualified or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Resource Management (RM) is a crucial function within Technology & Transformation at Deloitte.Sitting at the core of our business the RM team matches our talented people with the most appropriate client projects.Your role will be to own the process end to end for this group, working closely with leadership and being accountable for resourcing decisions.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte?It’show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost .

Connect to your opportunity

The aim of the RM team is to maximise utilisation and drive profitability by efficiently managing practitioner time.This is achieved by developing a deep understanding of the practitioner team, and by using sound industry and technical knowledge, suggesting matches between individuals and sold or proposed client engagements, to ensure maximum commercial advantage.

We are a relationship and knowledge focussed team, valued for the time we take to understand the range of client project opportunities and understand our people, their unique skills, development needs, and ambitions.Each member of the team is expected to feel strong ownership for their group and you will be encouraged to bring individuality and ingenuity to the role.We are always keen for team members to implement improvements and changes to make the role their own.There is a strong element of personal autonomy. We work as a diverse team within an inclusive culture where people are recognised for their contribution.

Our client facing teams serve as trusted advisors to our high profile portfolio of clients, partnering with them to deliver significant technological transformation projects and help them realise their strategic goals.They are dynamic, demanding, entrepreneurial and great fun.We are looking for someone who will match their levels of energy, dedication, and professionalism, who can be flexible and creative in their approach, who will deliver this role with integrity and emotional intelligence to join our diverse team and take responsibility for this exciting and fast-paced area of the Deloitte Technology & Transformation business.

We work flexibly to ensure we closely align ourselves to the business and their requirements.You will gain the full support of the business unit you look after and will join the associated leadership team meetings.You will be supported by the Senior RMBP for the Offering Portfolio, as well as the overall head of RM for T&T.The T&T business is large, complex and fast paced and the demands on the RM team can change hour by hour.As the country’s leading consulting firm, we are involved in multiple high profile client engagements and you may be required to travel to client site to visit teams based inside and outside of London.

Your responsibilities

• Accountable for making and maintaining relationships from Partner to graduate, understanding their individual skills, experience and areas of specialism; ensuring you are able to tailor your style to work effectively with all grades and build trust at all levels.
• Work closely with senior members of the business to understand their detailed resource requirements, ensuring they request resources for sold roles and are capturing their near-term pipeline through the RM system; STAFFIT and tracking each request through to confirmation stage.
• Develop a rapport with practitioners understanding their primary career aspirations, areas of particular strength and development needs.Work to balance these with the needs of the business whilst ensuring all open opportunities are resourced effectively.
• When deploying practitioners on assignments (which may be client work, internal projects and/or proposals), ensure all stakeholders in the process are up to speed with events and that practitioners have maximum visibility of available roles.
• Match practitioners to engaging, exciting, challenging, and fulfilling roles; identifying their transferable skillsets and where they can bring value to a new team even when they don’t consider themselves to be the 'perfect fit'.
• Engage with key stakeholders to deliver creative resourcing solutions and manage any issues (e.g. double bookings, conflicts or staff shortages on assignments).
• Provide a level of flexibility and agility in the staffing model to respond to new / unplanned client requests as work is won; understand the commercial drivers and be willing to prioritise and re-prioritise to make sure all needs are met.
• Be aware of potential future projects for your people - including assignment extensions and bids for new client work; leveraging the Deloitte CRM system as needed.
• Use your knowledge of practitioner skills and prior experience to support sales activities & other go to market activities.
• Advise the business on effective use of the Deloitte RM system, STAFFIT.Whilst the system is self-service you will be called upon to demonstrate, trouble shoot, and guide users.
• Using the STAFFIT system prepare regular management reports on availability and forecast utilisation and availability.
• You will monitor the accuracy of the data in STAFFIT and support the business in investigating any errors or incorrect forecasting.Advising on what the issues were and the necessary steps to prevent future repeat problems.
• Liaise with HR and HR Helpdesk teams to ensure accuracy of people data
• Greet and induct all new joiners to explain the purpose and processes of the Resource Management function.
• Work with our career development, training, wellbeing and other support functions to advise our project teams and practitioners on any performance and/or work-life balance issues.

Connect to your skills and professional experience

• Previous experience of Resource Management, especially within a consulting business would be highly desirable.
• Experience and understanding of Consulting preferred (especially in Technology consulting).
• Experienced candidates with a background in recruitment / relationship management within the consulting / professional services space may also be considered.
• You will be degree qualified (or equivalent) or qualified by your prior experience
• You will have had professional work experience in a medium to large sized organisation.
• Computer literate, in particular an excellent working knowledge of Windows, Word and Excel and be able and willing to pick up new technologies quickly.
• Proactive and creative approach to problem solving.
• Numerate and well organised.
• Demonstrate an ability to work on detail and identify discrepancies in short timescales.
• A diligent and conscientious approach to carrying out work is essential.
• Strong written and oral communication skills.
• Being able to talk authoritatively and with credibility to senior stakeholders either one to one or in large meetings.
• Willingness to present and be recognised as the go-to person for a team.
• Ideally an outgoing personality with a positive outlook and a strong team-working bias.
• An ability to understand different working styles, approaches and audiences. In response adapting correspondence, conversations and tactics accordingly.
• Able to quickly gain credibility with senior staff and the trust of all staff.
• A willingness to get in the detail of what is going on in your team, but also to see the wider picture.
• Hands on approach with ability to juggle several tasks at once.
• Tenacious, resilient and willing.Some tasks/meetings may require work outside of standard hours but weekend working is not expected.

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” - Dan, Technology and Transformation

Our hybrid working policy

You’ll be based in Birmingham, London, or Manchester with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers