Residential Services Manager

RENDALL & RITTNER LIMITED; Greater London; On-site; GBP 38,000 - 40,000; Full time

Job summary

A property management company is seeking a Resident Services Manager to oversee the front-of-house team and manage daily concierge services at a residential development in Kensington. The role includes liaising with residents and stakeholders, ensuring high maintenance standards, and planning resident events. Ideal candidates will have previous management experience, strong communication skills, and the ability to multitask effectively. This position offers a competitive salary and various benefits, including training programs and employee assistance support.

Benefits

Up to 20 days of holiday plus national holidays

Employee Assistance Programs

Pension scheme

制服提供

Qualifications

• Previous experience in property management or hospitality.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Manage front-of-house team and daily concierge services.
• Act as liaison between stakeholders and residents.
• Ensure high maintenance standards for the development.
• Plan and organize resident events and communications.

Skills

Team management

Customer relations

Event planning

Health & safety compliance

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Description
Exciting Opportunity Alert! Join Rendall & Rittner as a Resident Services Manager

Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Resident Services Manager. This is an incredible career opportunity with a fantastic package.

Position: Resident Services Manager

Location: 375 Kensington High Street, London, W14 8QA

Working Hours: Monday - Friday 0830 - 1700

Salary: £38,000 - £40,000 per annum (depending on experience)

Contract: A permanent position that offers stability and room for growth.

Why Rendall & Rittner:

Award-Winning: Join an established and celebrated company known for delivering first-class property management services.

Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs.

Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness.

Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses.

Time Off: Enjoy 20 days of holiday plus national holidays.

Earn More: Optional overtime available across the Rendall & Rittner portfolio through our in-house 'TSS' temp team.

Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. *

Team Spirit: Be part of a collaborative work environment, where your team and relationships matter.

Pension Plan: Secure your future with the Rendall & Rittner Pension scheme.

Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters.

Development Details:

This role will be based at 375 Kensington High Street, a landmark residential development in the Royal Borough of Kensington and Chelsea, comprising 521 high-quality homes set within landscaped communal gardens. Ideally located just minutes from Kensington Olympia station, the development offers excellent transport connections alongside premium resident amenities including a 24-hour concierge, leisure facilities and secure parking.

Key Responsibilities and Requirements:

As a Resident Services Managerat Rendall & Rittner, you will:

• Manage and coordinate the front-of-house team, ensuring effective delegation and delivery of day-to-day concierge services. Oversee staff administration including rotas, annual leave, overtime, uniforms, inductions and training via HR systems.
• Act as the key liaison between the Estate Manager, Managing Agent, client and residents, including regular site walk-rounds.
• Ensure the development is maintained to high standards and operates efficiently, acting as the central point of coordination for on-site activities.
• Manage contractor services in collaboration with the Facilities Manager, engineering and spa teams, ensuring safe and compliant working practices.
• Promote and manage resident services, training the concierge team and maintaining strong resident relationships.
• Track and complete service requests, manage stock levels, and raise purchase requests as required.
• Carry out daily estate inspections and report defects, security issues and health and safety concerns.
• Maintain resident and tenant records, manage key control procedures, and handle mail, deliveries and access arrangements.
• Plan and deliver resident events and communications, including newsletters and community engagement initiatives.
• Monitor contractor activity, ensure compliance with RAMS and H&S procedures, log incidents, assist with audits, and support CCTV monitoring and estate reporting.
• To maintain effective all-round control of the front of house team through delegation and co-ordination in addition to carrying out all regular concierge duties as required.
• Monitor contractors working within the common areas, ensuring they log in /out and are working to their prescribed method statements and risk assessments; take appropriate action to notify residents and protect the communal areas.

How to Apply:

Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights, or visit our website for a full list of current openings. "Ref #LI-SK1"

Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. *Some developments vary.

Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!