Residential Receptionist

urbanbubble; Cardiff; On-site; GBP 24,000 - 29,000; Full time

Job summary

A property management company in Cardiff is seeking a Front of House Concierge to provide outstanding service to residents and guests. The position is a permanent role with a 4 days on, 4 days off shift pattern, offering a salary of up to £28,500 and various benefits including enhanced leave policies. Candidates should have prior concierge experience and a high level of customer service skills.

Benefits

Enhanced family leave policies

Cycle to work scheme

Birthday day off

Pet lovers Friday

Qualifications

• Previous/current experience within a Front Desk or Concierge role.
• Ability to follow instruction and procedure as required.

Responsibilities

• Deliver exceptional service as the face of the development.
• Ensure availability to residents at all times.
• Manage car parking and key management.
• Handle general enquiries, complaints, and maintenance requests.

Skills

High level of customer service

Excellent communication skills

Attention to detail

Ability to work independently

Proficient in Microsoft Office

Job description

Role Overview

We are looking for an amazing day Front of House Concierge to join our friendly team at Tai Afon and act as the face of the development with residents and visitors, displaying professionalism and a genuine care for the property. This role is a permanent contract working a 4 day on 4 day off shift pattern between the hours of 8am - 8pm.

What do we offer?

• A basic annual salary of up to £28,500, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.
• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!

What will you do?

• To be available to residents at all times, or ensure proper 'signposting' when away from the desk.
• To deliver exceptional service as the face of the development.
• To keep on top of the cleaning throughout the night, maintaining the highest possible standard.
• To pro-actively deal with any maintenance and problems identified. To fix, repair, maintain or clean any area or problem if able to do so (i.e. light bulb changes).
• Parcel Management: to be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
• To provide utility meter reading for all properties as and when required.
• To give a clear and concise handover at the end of the shift to any follow‑on team members, highlighting any events that have occurred and make follow‑on staff aware of any forthcoming events.
• To manage car parking to ensure everything runs smoothly.
• Key Management: to issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with the company procedure.
• To co‑ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.
• Building Patrols, CCTV Monitoring & Safety Checks.
• Handling general enquiries such as queries, complaints and maintenance requests.

What are we looking for?

• Previous / current experience within a Front Desk or Concierge role.
• High level of customer service.
• Excellent communication and listening skills.
• Ability to work independently and on own initiative, yet follow instruction and procedure as required.
• Attention to detail.
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems.

Desirable

• Able to speak Welsh
• Rent Smart Wales qualified – note if you are not Rent Smart Wales qualified, we would still love to hear from you! If you are successful, we will support you through this qualification within your first 3 months!

urbanbubble requires people who are professional, hardworking, innovative, and passionate and who are effective in their roles and who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.

If you believe you are the right candidate for the role as our day Front of House / Concierge, then apply asap. We’d love to hear from you!