Resident Services & Operations Coordinator

We build homes for sale or rent across the country; Manchester; On-site; GBP 25,000; Full time

Job summary

A leading housing association in Manchester is looking for a Central Services Coordinator to join their Estate Services team. The role involves managing customer queries, scheduling site works, and ensuring data accuracy in a fast-paced environment. Candidates should exhibit strong organizational skills, IT proficiency in CRM systems and Excel, and a proactive mindset. Join a company dedicated to social impact and deliver exceptional service to enhance community well-being.

Benefits

Excellent pension plan

28 days of annual leave

Employee Assistance Programme

Qualifications

• Experience managing high-volume customer or staff queries in a complex environment.
• Strong IT skills with a detail-focused approach.
• Understanding of safeguarding principles.

Responsibilities

• Be the first point of contact for residents and staff, delivering excellent customer service.
• Schedule and prioritize work for site-based operatives.
• Monitor and audit data inputs for accuracy and compliance.

Skills

Organisational skills

Customer service

IT skills

Proactive mindset

Communication skills

Tools

CRM systems

Outlook

Excel

Job description

A leading housing association in Manchester is looking for a Central Services Coordinator to join their Estate Services team. The role involves managing customer queries, scheduling site works, and ensuring data accuracy in a fast-paced environment. Candidates should exhibit strong organizational skills, IT proficiency in CRM systems and Excel, and a proactive mindset. Join a company dedicated to social impact and deliver exceptional service to enhance community well-being.