Resident Services & Community Manager

Dove & Hawk; Sutton; On-site; GBP 38,000 - 42,000; Full time

Job summary

A leading real estate agency in Sutton seeks an experienced Resident Services Manager to oversee a team in a build-to-rent residential development. You will be responsible for enhancing customer service, managing team performance, and hosting community events. Strong background in property management and people management experience is essential. This position offers a competitive salary of £38,000 to £42,000 plus a discretionary bonus. A flexible working schedule, with 40 hours per week, is required.

Benefits

10% discretionary bonus

Qualifications

• Prior BTR, Property Management and/or Lettings experience required.
• Strong leadership skills and people management experience.
• Ability to think on their feet and make considered decisions.

Responsibilities

• Oversee the site team and enhance performance.
• Provide first-class customer service to residents.
• Organise and host monthly residents' events.

Skills

Strong customer service ethic

People management experience

IT literate and social media savvy

Organised and meticulous

Positive, can do attitude

Job description

A leading real estate agency in Sutton seeks an experienced Resident Services Manager to oversee a team in a build-to-rent residential development. You will be responsible for enhancing customer service, managing team performance, and hosting community events. Strong background in property management and people management experience is essential. This position offers a competitive salary of £38,000 to £42,000 plus a discretionary bonus. A flexible working schedule, with 40 hours per week, is required.