Resident Services Associate

Deverell Smith Recruitment Ltd; Sheffield; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading Build-to-Rent operator is looking for a Resident Services Associate to be the first point of contact for residents in a luxury apartment development in Sheffield city centre. This role combines customer service and sales to create a welcoming environment. Ideal candidates will have a background in customer service or sales, and a passion for enhancing resident experience. Join an exciting opportunity in the growing property sector!

Qualifications

• Sales or customer service background required.
• Highly organized and comfortable in a customer-facing role.
• Passionate about delivering a great resident experience.

Responsibilities

• Manage enquiries and respond promptly to prospects.
• Conduct engaging apartment viewings for potential residents.
• Create a welcoming environment for residents and visitors.
• Handle queries and complaints efficiently and professionally.
• Coordinate maintenance requests and contractor visits.

Skills

Customer service

Sales

Problem-solving

Organizational skills

Job description

Resident Services Associate (Customer Service & Lettings)

Sheffield City Centre | Build-to-Rent

I’m recruiting on behalf of a leading Build-to-Rent operator for a Resident Services Associate role at a build to rent scheme Sheffield city centre.

This role is ideal for customer service or sales professionals looking to move into property, as well as those with some residential experience who enjoy working in a people-focused, fast-paced environment.

The Opportunity

Based at a luxury apartment development, you’ll support both lettings and resident services, helping to lease the building and deliver an excellent day-to-day experience for residents.

You’ll be the first point of contact for prospective and existing residents, combining customer service, sales, and problem‑solving to ensure the scheme runs smoothly from launch through to full occupancy.

Key Responsibilities

Lettings

• Manage enquiries and respond promptly
• Conduct engaging apartment viewings
• Support leasing, renewals, and the referencing process
• Manage the tenancy lifecycle, including check‑ins, check‑outs and inspections

Resident Services

• Create a welcoming environment for residents and visitors
• Handle queries and complaints efficiently and professionally
• Coordinate maintenance requests and contractor visits
• Carry out regular property walkarounds to maintain high standards
• Collect resident feedback and help build a strong on‑site community through events and local partnerships

About You

• Highly organised and comfortable in a customer‑facing role
• Sales or customer service background
• Passionate about delivering a great resident experience
• Proactive, practical, and solutions‑focused

If you enjoy working with people and being hands‑on, this is a great opportunity to build a career in the growing Build-to-Rent sector.