Resident Services Assistant - Brighton 10% Annual Discretionary Bonus

One Property Recruiment; Lewes; On-site; GBP 30,000; Full time

Job summary

A leading property recruitment firm is seeking a Resident Services Assistant for a vibrant community in Brighton. The role involves delivering exceptional service to residents, managing enquiries, and coordinating community engagement. Strong customer service skills and a proactive mindset are essential. This position offers a competitive package including a discretionary bonus and flexible working hours.

Qualifications

• Strong customer service background in hospitality, retail, or property.
• Willingness to learn about Build to Rent.
• Proactive communicator comfortable with flexible shifts.

Responsibilities

• Deliver exceptional front-of-house service to residents and visitors.
• Manage phone calls, emails, and resident enquiries.
• Coordinate parcel deliveries and key management.

Skills

Customer service

Communication

Organizational skills

Tech-savvy

Social media engagement

Job description

Overview

Resident Services Assistant - Brighton - £29,350 + 10% Discretionary Bonus

Contract Type: Permanent, Full-Time

Salary: £29,350 + 10% discretionary bonus

Working Hours: Morning shift: 8:00am – 4:30pm; Afternoon shift: 11:30am – 8:00pm; Rota-based, including 2 weekends per month

About the Role

We’re representing a forward-thinking Build to Rent operator seeking a Resident Services Assistant to join their vibrant Brighton scheme of 229 apartments. This is a customer-facing, community driven role ideal for someone with strong service skills and a passion for creating great resident experiences.

You’ll be the heartbeat of the development—handling lettings, property management support, and social media engagement. While prior BTR experience is a bonus, it’s not essential. If you’re teachable, proactive, and thrive in a dynamic environment, we want to hear from you.

Responsibilities

• Deliver exceptional front-of-house service to residents and visitors.
• Manage phone calls, emails, and resident enquiries using the RADAR system.
• Coordinate parcel deliveries, key management, and maintenance logging.
• Support lettings activity including viewings, check-ins, and deposit returns.
• Conduct regular building walks to identify H&S and security issues.
• Assist with resident events and community engagement.
• Handle basic social media updates and resident communications.
• Maintain accurate records and compliance documentation.

Qualifications & What We’re Looking For

• Strong customer service background (hospitality, retail, property, etc.).
• Willingness to learn the ins and outs of Build to Rent, experience in Build to Rent is preferable.
• Confident communicator with a proactive mindset.
• Comfortable working weekends and flexible shifts.
• Organised, detail oriented, and tech savvy.
• Creative flair for resident engagement and social media.

How to Apply

If this sounds like your kind of role, we’d love to hear from you.

How to Apply: Please get in touch with Katie Altoft at [e-mail].

One Property Recruitment are specialists in the real estate sector covering block and estate management, Build To Rent, financial services, commercial and facilities management. We’re reshaping careers and lives through a gold standard of property recruitment by connecting exceptional talent with leading organisations. Passionate about real estate, our team works tirelessly to attract, nurture, and connect the best talent to drive industry success.

Please note: Due to a high volume of applicants, should you not hear from us within 5 working days, you may assume your application has been unsuccessful.