Resident Liaison & Projects Coordinator

GNA Group; Hastings; On-site; GBP 30,000; Full time

Job summary

A leading property services firm in Hastings seeks a Resident Liaison Officer to act as the key point of contact between residents and contractors. You will provide essential support throughout property improvement and maintenance projects, ensuring all residents are well-informed and their needs are met. The ideal candidate will have a strong customer service focus and experience in social housing. This permanent role offers a salary of £30,000 plus a van or car allowance.

Qualifications

• Strong customer service orientation.
• Ability to communicate clearly and effectively with residents and contractors.
• Experience in social housing preferred.

Responsibilities

• Act as the main liaison for residents, addressing enquiries and concerns.
• Provide clear updates on works schedules and processes.
• Arrange appointments and resident meetings.
• Support vulnerable residents during works and maintain positive relationships.
• Coordinate activity with site managers and subcontractors.

Job description

A leading property services firm in Hastings seeks a Resident Liaison Officer to act as the key point of contact between residents and contractors. You will provide essential support throughout property improvement and maintenance projects, ensuring all residents are well-informed and their needs are met. The ideal candidate will have a strong customer service focus and experience in social housing. This permanent role offers a salary of £30,000 plus a van or car allowance.