Resident Liaison Officer (Planned & Regenerat

Morgan Sindall Property Services; Basildon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading property services company in Basildon is seeking a motivated Resident Liaison Officer to ensure effective communication between residents and the construction team. Candidates should have experience in project administration and customer service, alongside a valid driving license. This is a fantastic opportunity to join a supportive team focused on improving living conditions in the community.

Qualifications

• Experience as a Resident Liaison Officer or similar project administration experience.
• Willing to travel between sites if required.
• Clean full UK driving licence for a minimum of 12 months.

Responsibilities

• Serve as the primary point of contact between residents, project stakeholders, and the construction team.
• Address concerns and ensure residents' needs are met.
• Provide first-class liaison and administrative support to the project team.

Skills

Resident Liaison

Project Administration

Customer Service

Education

Level 3 in Customer Service or equivalent

Tools

EasyBOP

SHDF

Job description

We are looking for a motivated Resident Liaison Officer to join our Basildon Planned team. You will be travelling in and around the Basildon area.

About the role

As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met.

Working to deliver the best quality service, you will be responsible for first‑class liaison and administrative support to our project team in a professional and efficient manner.

You will have experience as a Resident Liaison Officer or similar project administration experience with a main contractor for planned works. It would also be advantageous to have experience within a social housing environment.

Experience of EasyBOP and SHDF and a Level 3 in Customer Service or equivalent is desirable but not essential to the role.

You must live within reasonable distance and hold a clean full UK driving licence for a minimum of 12 months. We ask that you are also willing to travel between sites if and when required.

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel. Morgan Sindall Property Services is a property maintenance provider, with over 30 years' experience within the affordable housing sector. The company provides planned and reactive maintenance to over 200,000 domestic properties nationwide and has a significant portfolio of large‑s…