Resident Liaison Officer - Head office - Brentwood - Vistry Various Sites

Vistry Homes Ltd; Kelvedon Hatch; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading housing developer in the UK is seeking a Resident Liaison Officer to lead resident engagement for a major regeneration project. This full-time role ensures residents are well-informed and supported throughout their journey. The ideal candidate has experience in community engagement and strong communication skills. A competitive salary, annual bonus, and additional benefits are offered.

Benefits

Competitive basic salary and annual bonus

Company car or travel allowance

Private medical insurance

Competitive pension scheme

Life assurance at 4 x your annual salary

Qualifications

• Experience in resident liaison, community engagement, or customer service within housing, regeneration or construction.
• High levels of empathy and resilience to handle sensitive situations with residents.
• Solid knowledge of decant procedures and partnership working.

Responsibilities

• Develop and implement communication plans for regeneration projects.
• Serve as the main point of contact for residents.
• Support planning and execution of the decant process.

Skills

Resident liaison experience

Community engagement

Excellent communication skills

Strong problem-solving skills

Proficient in Microsoft Office

Tools

CRM systems

Job description

Overview

We have a new opportunity for a Resident Liaison Officer to join our team within our Vistry Special Projects division, at our various sites in London. As our Resident Liaison Officer, you will lead on resident engagement and support the delivery of a major regeneration project. This full‑time role is central to ensuring residents are actively involved, well‑informed, and supported throughout the regeneration journey. You will work closely with local authorities, partners and community to manage the decant procedure with care and professionalism, helping to build trust and deliver a positive experience for all affected households.

Benefits

• Competitive basic salary and annual bonus
• Company car, car allowance or travel allowance
• Salary sacrifice car scheme available to all employees
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• 2 volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits

What We Would Like From You

• Behave in line with our company values – Integrity, Caring and Quality
• Experience in resident liaison, community engagement, or customer service within housing, regeneration or construction
• High levels of empathy and resilience to be able to handle sensitive and challenging situations with residents
• Strong understanding of construction processes and how they impact residents during regeneration and decant phases
• Solid knowledge of decant procedures and partnership working
• Excellent communication and interpersonal skills, with the ability to manage sensitive conversations
• Proven ability to work across multiple projects and with diverse stakeholders
• Highly organised, with strong problem‑solving skills
• Proficient in Microsoft Office and CRM systems

Key Responsibilities

• Develop and implement tailored communication plans for regeneration projects
• Serve as the main point of contact for residents, ensuring timely and transparent updates on the construction programme
• Organise resident meetings, community events, and feedback sessions
• Support the planning and execution of the decant process, ensuring compliance with policy and sensitivity to resident needs
• Coordinate with housing partners to support relocation progress
• Provide support to partnerships throughout the move, including frequent liaison and logistical planning
• Build and maintain strong working relationships with local authorities, housing associations, and community organisations
• Act as a liaison between Vistry Homes and external partners to ensure alignment and collaboration
• Represent Vistry Homes at stakeholder meetings and forums
• Share best practices and provide support to other regeneration projects across the region
• Support regional teams in delivering consistent resident engagement strategies
• Contribute to the development of regional policies and procedures related to decant and liaison work
• Maintain accurate records of resident interactions, decant progress, and partnership activities
• Prepare regular reports for internal and external stakeholders
• Identify risks and recommend mitigation strategies to ensure smooth delivery

About Vistry

We build more than homes – we are making Vistry. Being a responsible developer and award‑winning employer means we live each day through our ethos – doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. We shape all we do to empower sustainable communities across affordable and private housing. We work in a partnership‑led way, and you will recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we are a proud UK Green Building Council member, UK top five housebuilder with a five‑star House Builders Federation customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces and Best for Talent Attraction and Outreach.