Resident Liaison Officer

Apex Resourcing Solutions Ltd; Wakefield; On-site; GBP 30,000 - 32,000; Full time

Job summary

A national provider of sustainable heating solutions is recruiting a Resident Liaison Officer to manage tenant relationships and ensure successful project installations. The role involves arranging appointments, managing tenant support, and training on installed systems. Candidates should possess strong communication skills, a full UK driving license, and experience in similar roles. This permanent position offers a salary of £30k - £32k, 25 days of annual leave, company pension, and more.

Benefits

25 days annual leave plus bank holidays

Company pension

Private healthcare

Training schemes and development opportunities

Mileage paid at 45p per mile

Qualifications

• Experience managing tenant relationships and appointments.
• Ability to prioritize work effectively and manage time.
• Capable of training and supporting tenants on installed systems.

Responsibilities

• Arrange installation and maintenance appointments.
• Complete paperwork with tenants and manage vulnerability databases.
• Train tenants on the operation of installed systems and ensure safety compliance.

Skills

Previous experience working in a similar role

Experience of using Microsoft Word and Excel

Excellent communication skills, both written and verbal

Self‑motivated and enthusiastic

Strong ability to work both independently and as part of a team

Full, clean, valid UK driving licence

Job description

Overview

We are currently recruiting for a Resident Liaison Officer on behalf of a national provider of sustainable heating solutions. Operating for over 35 years, they have hundreds of staff working for them across multiple offices in the UK. Their services include the design, installation, maintenance and management of plant rooms and heat networks on behalf of local authorities, universities, factories, housing associations, private landlords and utility energy suppliers. The Resident Liaison officer will assist in arranging appointments and liaising between the various stakeholders to ensure the continued success of the project and installations. This is a permanent position, covering Wakefield, working Monday to Friday, 40 hours per week. The salary is paying £30k - £32k per annum. You will also receive 25 days annual leave plus bank holidays, company pension, private healthcare, training schemes and development opportunities. Mileage is paid at 45p per mile.

Responsibilities

• Arranging mutually convenient installation and maintenance appointments.
• Completing required paperwork and agreements with tenants (both S2 and client).
• Managing the tenant vulnerability database and ensuring any tenants requiring further assistance have assistance arranged prior to works being undertaken.
• Providing instruction and support to tenants on the system that is being installed before, during and after installation.
• Training and informing the occupier/homeowner on the operation of the equipment installed within their dwelling and setting equipment/systems up to the customer's specific requirements where applicable.
• Compliance with the Health and Safety at Work Act, with specific responsibility for the health, safety and welfare of all personnel within their control including themselves and for ensuring the overall safe and compliant planning, implementation, and monitoring of all activities.
• Attend and contribute towards tenant consultation, as required, to ensure that all tenants have an in-depth understanding of the heating upgrade taking place within their property.
• To maintain a comprehensive appointment register and ensure all jobs logged are passed to the Internal Operations Teams.
• To maintain a high level of organisation including ensuring all paperwork for the installations are completed and returned.

Skills & Attributes

• Previous experience working in a similar role.
• Experience of using Microsoft Word and Excel.
• Excellent communication skills, both written and verbal.
• Takes ownership of problems and actively resolves them.
• Self‑motivated and enthusiastic.
• Ability to remain calm under pressure.
• Strong ability to work both independently and as part of a wider team.
• Ability to prioritise work effectively.
• Ability to manage own time.
• A full, clean, valid UK driving licence.

Note:- Apex Resourcing Solutions are acting as an Employment Agency