Resident Liaison Officer

Wates; Oak Tree; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading construction company is seeking an experienced Resident Liaison Officer to join their team in the North East. This role involves acting as the primary contact for residents during planned works under the Social Housing Decarbonisation Fund. Successful candidates will have strong communication skills and experience in social housing or construction. Key benefits include a competitive salary and the chance to work on sustainability initiatives.

Benefits

Competitive salary and benefits package

Supportive team environment

Career development opportunities

Qualifications

• Previous experience as an RLO or in a customer-facing role within social housing or construction.
• Knowledge of SHDF works and planned maintenance programmes is desirable.
• Full UK driving licence and willingness to travel across the North East region.

Responsibilities

• Act as the main point of contact for residents throughout the works programme.
• Ensure clear, timely communication regarding schedules and access requirements.
• Support residents with queries and concerns.

Skills

Strong communication and interpersonal skills

Ability to manage multiple priorities

Customer service excellence

Job description

WPS are seeking an experienced and proactive Resident Liaison Officer (RLO) to join our team on a new social housing contract delivering planned works under the Social Housing Decarbonisation Fund (SHDF). This is an exciting opportunity to play a key role in improving homes and communities across the North East.

Responsibilities

• Act as the main point of contact for residents throughout the works programme.
• Ensure clear, timely communication regarding schedules, access requirements, and progress updates.
• Support residents with queries and concerns, maintaining excellent customer service standards.
• Liaise with site teams, contractors, and stakeholders to ensure smooth delivery of planned works.
• Assist in resolving issues promptly and professionally to minimise disruption.

Qualifications

• Previous experience as an RLO or in a customer-facing role within social housing or construction.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities and maintain accurate records.
• Knowledge of SHDF works and planned maintenance programmes is desirable.
• Full UK driving licence and willingness to travel across the North East region.

About Wates

Wates is one of the UK's leading family‑owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, “reimagining places for people to thrive,” and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

Benefits and Opportunities

• Competitive salary and benefits package.
• Opportunity to work on a high‑profile sustainability programme improving energy efficiency in homes.
• Supportive team environment and career development opportunities.

Additional Information

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre‑employment checks. To learn more about the checks included in this process, please note: National Security Vetting.