Resident Liaison Officer

Ssen Distribution; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading energy provider in the United Kingdom seeks a Contracts Liaison Officer to supervise contractor-led overhead and underground replacement works. The role demands strong communication abilities and a focus on safety, quality, and compliance with standards. The successful candidate will coordinate project delivery and manage site issues while ensuring exceptional customer service. A full UK driving licence and flexibility in working hours are essential. This position offers a chance to contribute significantly to network improvements in the Ridgeway region.

Qualifications

• Previous experience with distribution power systems and construction of overhead and underground power networks is highly desirable.
• Ability to work collaboratively and take initiative in a demanding environment.
• Full UK driving licence required.

Responsibilities

• Lead on-site supervision of contractor led replacement works.
• Ensure compliance with SSEN standards and framework rates.
• Conduct detailed surveys and produce accurate, annotated maps.
• Manage project delivery and coordinate supply of materials.
• Drive safety culture through audits and contractor engagement.

Skills

Strong communication skills

Ability to document and report project progress

Customer service orientation

Team collaboration

Problem-solving

Job description

We have an excellent opportunity for a Contracts Liaison Officer to join our Capital, Maintenance and Inspection (CMI) Team. Over the coming years, we will be replacing a substantial portfolio of overhead and underground network. The successful candidate will play a key role in overseeing on-site supervision of contractor led overhead/underground replacement works, ensuring projects are delivered safely and to the highest standards. We are seeking an individual with outstanding communication skills and a strong ability to accurately document and report on project progress, maintaining compliance with both quality requirements and financial governance. You Will

Responsibilities

• Lead on-site supervision of contractor led overhead and underground replacement works under the Capital Delivery Programme in the Ridgeway region.
• Ensure all works comply with SSEN standards and validate completed works against agreed framework rates.
• Conduct detailed surveys of upcoming works and produce accurate, annotated maps outlining required tasks.
• Manage project delivery by coordinating the correct supply and usage of free issue materials, and resolve day-to-day site issues such as land access.
• Drive a strong safety culture through regular audits and contractor engagement and liaise with customers to secure land access and consent for future projects.

Qualifications

• Previous experience with distribution power systems and the construction of overhead and underground power networks is highly desirable.
• Be confident in taking on challenges and delivering solutions that drive better performance and enhance safety.
• Strong communication skills are essential, along with the ability to accurately document and report project progress, ensuring both quality and financial governance.
• A genuine passion for providing exceptional customer service at every stage of the project.
• Ability to work collaboratively within the team, take initiative when needed, and maintain a flexible, proactive approach to delivering high‑quality results in a demanding environment.

Additional Information

On occasions there will be a requirement to work out of core hours, and travel will be required therefore you must have a full UK driving licence and a flexible approach to working hours and travel.