Resident Liaison Officer

Correct Contract Services Ltd; Ely; On-site; GBP 80,000 - 100,000; Full time

Job summary

A construction services provider is seeking an experienced and empathetic Resident Liaison Officer in the Cambridge and Ely area. This long-term role focuses on ensuring a positive resident experience during key home energy improvement projects. Responsibilities include communicating project updates, resolving issues efficiently, and coordinating with tradespeople. Candidates should have proven experience in a similar role and excellent interpersonal skills. A competitive salary and supportive team environment is offered.

Benefits

Competitive salary

Performance-based incentives

Supportive team environment

Qualifications

• Proven experience in a Resident Liaison Officer or similar role in social housing or construction.
• Exceptional interpersonal skills and ability to build rapport.
• Highly organized with the capability to manage multiple tasks.

Responsibilities

• Serve as the main point of contact for residents during project timelines.
• Address and resolve resident queries efficiently.
• Facilitate access for tradespeople and coordinate appointments.
• Maintain accurate resident records and communication logs.

Skills

Communication Skills

Organisational Skills

Problem-Solving

Education

Experience in a related role

Job description

Are you an experienced and empathetic Resident Liaison Officer looking for a new opportunity in the Cambridge and Ely area? We have an opening for a crucial role focused on ensuring a positive experience for residents during property works. This is a long‑term position for the right person. The role offers a fantastic opportunity to join a project team working on essential home energy improvements including External Wall Insulation, air source heat pumps, and potentially PV panel installations. You will be the primary point of contact for residents, providing clear and consistent communication from the project’s start in September onwards. Your ability to build rapport and resolve issues with a calm, patient, professional manner is essential to the success of this project.

Key Responsibilities

• Resident Communication: Serve as the main point of contact, providing timely and accurate information about project timelines, progress, and any potential disruptions related to the energy retrofit works.
• Issue Resolution: Address and resolve resident queries and complaints with empathy and efficiency.
• Project Coordination: Facilitate access for tradespeople, coordinate appointments, and ensure work is completed smoothly.
• Administration: Maintain accurate resident records, log all communication, and assist with surveys and documentation.

Qualifications / Experience

• Experience: Proven experience in a Resident Liaison Officer or similar role within the social housing or construction sector. Experience with energy retrofit or home improvement projects is highly desirable.
• Communication Skills: Exceptional interpersonal skills with the ability to build rapport with diverse groups of people.
• Organisational Skills: Highly organized and capable of managing a busy workload and multiple tasks effectively.
• Problem‑Solving: A proactive and solution‑oriented approach to challenges.
• Mobility: A full UK driving licence and a personal vehicle are essential for travel across the Ely and Cambridge area.

Benefits

• Competitive salary and performance‑based incentives.
• Opportunity to work on key, long‑term projects that make a real difference to residents’ homes and lives.
• A supportive and collaborative team environment.