Resident Liaison Officer

United Infrastructure; Cardiff; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading infrastructure company in Cardiff is seeking a dedicated Resident Liaison Officer to be the main point of contact for residents. You will engage with customers, keep them informed about ongoing works, and provide exceptional customer care and aftercare. The role requires strong communication skills and the ability to handle challenging situations professionally and empathetically. A full UK driving licence and access to a car are essential. This position offers a competitive salary and opportunities for career progression.

Benefits

Competitive salary and benefits package

Opportunities for career progression

Qualifications

• Experience in care or retail industry is beneficial, but enthusiasm and initiative are valued.
• A full UK driving licence and access to a car are essential.

Responsibilities

• Engage with customers through various communication methods.
• Keep residents informed of works and updates.
• Provide excellent customer care and aftercare.
• Manage expectations between residents, clients, and operations teams.
• Handle challenging situations with empathy and professionalism.

Skills

Customer care

Communication

Empathy

Problem-solving

Initiative

Job description

United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.

Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.

Our company is split into two business areas:

Utility Infrastructure –

Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators.

Social Infrastructure -

Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.

Job Description

We are looking for a dedicated and motivatedResident Liaison Officerto join our team. In this vital role, you will make a real difference to the lives of our residents while developing your career in property services.

About the Role

As the key point of contact for residents, you will:

Engage with customers through newsletters, meetings, visits, and open days.

Ensure residents are kept informed of works, processes, and any changes or updates.

Provide excellent customer care and aftercare, ensuring works are completed to a high standard.

Manage expectations and communication between residents, clients, and our operations teams.

Handle potentially challenging situations with empathy, professionalism, and resilience.

This role may suit someone with experience in the care or retail industry, but above all, we value enthusiasm, initiative, and a strong drive to make a positive difference.

A full UK driving licence and access to a car are essential for this role.

Additional Information

What We Offer:

If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering:

• Competitive salary and benefits package
• Opportunities for career progression aligned with the company’s growth

Join us at United Infrastructure today and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.

Please note that United Living has rebranded to United Infrastructure. Our LinkedIn landing page will still display as "United Living," but when you click “Apply,” it will redirect to "United Infrastructure."