Resident Liaison officer

Skilled Careers Ltd; Bath; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is looking for an experienced Resident Liaison Officer to join a project team focused on home energy improvements in Cambridge and Ely. The successful candidate will provide clear communication to residents, addressing their concerns and ensuring a positive experience during property works. This long-term position offers a pay rate between £17 and £22 per hour for the right individual.

Qualifications

• Experience as a Resident Liaison Officer or similar role.
• Ability to communicate clearly and effectively.
• Strong problem-solving skills with a focus on resident satisfaction.

Responsibilities

• Serve as the main point of contact for residents.
• Provide timely information about project timelines and disruptions.
• Address and resolve resident queries and complaints.

Skills

Empathy

Communication

Issue Resolution

Job description

Overview

Resident Liaison Officer (RLO)

Location : Cambridge, Ely, and surrounding areas Contract : Temporary, with a strong view to a long-term position Pay Rate : £17 - £22 per hour

Are you an experienced and empathetic Resident Liaison Officer looking for a new opportunity in the Cambridge and Ely area We have an opening for a crucial role focused on ensuring a positive experience for residents during property works. This is a long-term position for the right person.

The Role

This is a fantastic opportunity to join a project team working on essential home energy improvements. The works include External Wall Insulation (EWI), air source heat pumps, and potentially PV panel installations. You will be the primary point of contact for residents, providing clear and consistent communication from the project\'s start in September onwards. Your ability to build rapport and resolve issues with a calm, patient, and professional manner is essential to the success of this project.

Key Responsibilities

• Resident Communication: Serve as the main point of contact, providing timely and accurate information about project timelines, progress, and any potential disruptions related to the energy retrofit works.
• Issue Resolution: Address and resolve resident queries and complaints with empathy and efficiency.