Resident Experience & Service Liaison

PSR Solutions; Basingstoke; On-site; GBP 80,000 - 100,000; Full time

Job summary

A property management firm in Basingstoke is seeking a highly motivated Residential Liaison Officer to manage relationships with residents of residential properties. The role includes responding to inquiries, working closely with maintenance teams, and developing marketing strategies to attract new residents. Ideal candidates will possess excellent communication skills, a strong sense of empathy, and relevant software proficiency. This position is crucial for resident satisfaction and requires strong organizational skills.

Qualifications

• Excellent communication and interpersonal skills required.
• Strong sense of empathy and customer service is essential.
• Ability to work independently and as part of a team necessary.
• Strong organizational and time management skills needed.
• Proficiency in Microsoft Office and other relevant software is a must.

Responsibilities

• Act as the primary point of contact between the organization and residents.
• Respond to resident inquiries and complaints in a timely manner.
• Work with maintenance team to address maintenance requests promptly.
• Develop positive relationships with residents for satisfaction.
• Conduct regular inspections to identify issues.
• Work with marketing to attract new residents.
• Collaborate with other departments to maintain properties.

Skills

Excellent communication and interpersonal skills

Strong sense of empathy and customer service

Ability to work independently and as part of a team

Strong organizational and time management skills

Proficiency in Microsoft Office and other relevant software

Job description

A property management firm in Basingstoke is seeking a highly motivated Residential Liaison Officer to manage relationships with residents of residential properties. The role includes responding to inquiries, working closely with maintenance teams, and developing marketing strategies to attract new residents. Ideal candidates will possess excellent communication skills, a strong sense of empathy, and relevant software proficiency. This position is crucial for resident satisfaction and requires strong organizational skills.