Resident Experience & Leasing Specialist

Greystar Management Services; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading property management company in Birmingham is seeking a dedicated team member to manage property operations and enhance the resident experience. The ideal candidate will have excellent customer service skills, the ability to work autonomously, and a flexible approach to adapt in a changing environment. This full-time role involves various responsibilities, from managing tenant needs to supporting community activities. The role requires proficiency in Microsoft Office and a good understanding of UK Health and Safety regulations.

Qualifications

• Experience in a customer-facing service delivery role.
• Ability to act autonomously and make decisions when necessary.
• Knowledge of UK Health and Safety requirements.

Responsibilities

• Manage day-to-day operations of property and community.
• Deliver exceptional customer service to residents.
• Handle queries and complaints effectively.

Skills

Customer service skills

Relationship building

Organizational skills

Numerical skills

Microsoft Office proficiency

Education

Good level of general education

Job description

A leading property management company in Birmingham is seeking a dedicated team member to manage property operations and enhance the resident experience. The ideal candidate will have excellent customer service skills, the ability to work autonomously, and a flexible approach to adapt in a changing environment. This full-time role involves various responsibilities, from managing tenant needs to supporting community activities. The role requires proficiency in Microsoft Office and a good understanding of UK Health and Safety regulations.