Resident Engagement Officer - Remote, Housing

We Manage Jobs(WMJobs); Warwick; Hybrid; GBP 25,000 - 30,000; Part time

Job summary

A local government authority in Warwick is seeking a passionate Customer Involvement Officer to enhance resident engagement and service delivery. The ideal candidate will possess excellent customer service and communication skills, with a strong focus on solving problems and adapting to new technologies. The role primarily allows for remote work, providing equipment and requiring occasional office attendance for training and meetings. Applications for part-time roles are also welcome.

Qualifications

• Ability to understand performance information and related data.
• Experience and understanding of resident engagement.
• Respond positively to customer communication.
• Confident in adapting new technology and systems.

Responsibilities

• Support the Customer Service team leader in resident engagement.
• Build positive relationships with residents.
• Raise the profile of resident engagement across the Council.

Skills

Excellent customer service

Organizational skills

Communication skills

Problem-solving ability

Tools

Microsoft Office

Business specific applications

Job description

A local government authority in Warwick is seeking a passionate Customer Involvement Officer to enhance resident engagement and service delivery. The ideal candidate will possess excellent customer service and communication skills, with a strong focus on solving problems and adapting to new technologies. The role primarily allows for remote work, providing equipment and requiring occasional office attendance for training and meetings. Applications for part-time roles are also welcome.