Residence Officer

Notting Hill Genesis; United Kingdom; On-site; GBP 32,000 - 45,000; Full time

Job summary

A leading housing association in London is looking for a Residence Officer to manage housing services. The role involves overseeing tenancy management, conducting property inspections, and leading community engagement initiatives. Candidates should have solid experience in housing and property management, alongside excellent communication and organizational skills. This position offers a range of benefits including a generous pension scheme and opportunities for professional development.

Benefits

Excellent annual leave allowance

Generous pension scheme

Enhanced maternity, paternity, and adoption pay

Employee assistance services

Health cash plan

Staff discounts

Interest free loans

Cycle to work scheme

Life Assurance

Qualifications

• Solid housing experience and a strong property or asset management background.
• Proven record of improving customer satisfaction and revenue.
• Exceptional organizational skills for managing records and communication.
• Excellent written and verbal communication abilities for effective stakeholder engagement.
• Intermediate IT and systems skills, including Microsoft Office.

Responsibilities

• Serve as the primary contact for residents in tenancy management.
• Conduct property and estate inspections, addressing maintenance issues.
• Build relationships with stakeholders to meet contractual obligations.
• Lead initiatives to enhance resident engagement and community building.
• Ensure adherence to health and safety and financial policies.

Skills

Housing experience

Customer satisfaction improvement

Organizational skills

Communication skills

Intermediate IT skills

Education

Relevant housing qualification (pending confirmation)

Tools

Microsoft Office

Job description

Job Introduction

What you’ll do

In the pivotal role of a Residence Officer within our commercial operations team, you are at the frontline of delivering exceptional housing management services.Your responsibilities span ensuring high maintenance standards, resident adherence to tenancy obligations, and effective management of voids.Collaborating closely with stakeholders, you play a crucial role in fulfilling contractual obligations, directly impacting the well‑being and satisfaction of our residents

How you’ll do it

• Serve as the primary contact for residents, overseeing all aspects of tenancy management with a proactive and customer‑focused approach.
• Conduct regular inspections of properties and estates, promptly identifying and addressing maintenance issues to maintain high service delivery standards.
• Build and maintain strong relationships with internal and external stakeholders to meet and exceed contractual obligations.
• Lead initiatives to enhance resident engagement and satisfaction, playing a pivotal role in community building within the schemes.
• Ensure adherence to all relevant Notting Hill Genesis and statutory policies and procedures, including health and safety and financial regulations.

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

Essential :

• Solid housing experience and a strong property or asset management background
• Proven record of improving customer satisfaction and revenue through analytical and strategic initiatives.
• Exceptional organisational skills to efficiently manage records, reports, and communication.
• Excellent communication abilities, both written and verbal, enabling effective stakeholder engagement and resident support.
• Intermediate IT and systems skills, including Microsoft Office.

What’s in it for you?

Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include :

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.

For more information on what we do and what makes us different please visit :

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

To find out more about our approach to equality, diversity and inclusion please visit :

Selection Process

Step 1: If you are interested, please send your application now! Closing date is 16th January.

Step 2: Successful candidates will be asked to do an assessment

Step 3: Successful candidates will be invited to interview

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via [e-mail].

This role is currently eligible for potential sponsorship in line with our Eligibility to Work policy, under the Skilled Worker visa route (SOC Code 3223). This will depend on your current right to work situation and government rules, please discuss this with a member of the HR team before you apply for the role.

Should a redeployee apply for this role, their application will be considered before any others.

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.