Reservations Specialist - French Speaking

Dorchester Collection; United Kingdom; On-site; GBP 28,000 - 33,000; Full time

Job summary

A luxury hotel group in the UK is seeking a Reservations Specialist who speaks French. In this full-time role, you'll assist guests with their reservations and ensure a high-quality experience. Effective communication in English and eligibility to work in the UK are essential. The position offers a salary of £28,389, financial incentives, and various employee benefits like discounted stays and development opportunities.

Benefits

Complimentary stays with breakfast

50% off at bars and restaurants

£750 refer a friend bonus

World class development opportunities

Social events throughout the year

Workday lunches via prepaid card

Season ticket loan

Exclusive access to discount platform

Competitive Retirement Scheme

Qualifications

• Comfortable communication in English.
• Native or proficient command of French is a requirement.
• Eligibility to work in the UK is a requirement.

Responsibilities

• Assist guests with reservations via telephone and email.
• Communicate effectively to address special requests.
• Prioritize tasks in a fast-paced environment.

Skills

Communication in English

Proficient in French (spoken and written)

Job description

Overview

Reservations Specialist - French Speaking is a permanent, full-time role within the Corporate Office - Contact Centre of Dorchester Collection. The Reservations Specialists manage guests’ phone calls and email enquiries for all hotels within the Collection, listening to guests’ needs and providing suitable options and solutions to create memorable experiences.

Responsibilities

• Assist guests with reservations for all hotels in the Collection via telephone and email, including processing bookings and follow-up activities related to reservation aspects to ensure a high-quality guest experience.
• Communicate effectively to address special requests and ensure alignment between the Global Contact Centre and our hotels.
• Prioritize tasks in a fast-paced environment to meet response targets and stakeholder expectations.
• Uphold our values of Passion, Personality, Respect, Working Together and Creativity in daily work.

What you’ll bring

• English is the primary language used in the global contact centre; comfortable communication in English.
• Native or proficient command of French (spoken and written) is a requirement.
• Eligibility to work in the UK is a requirement.

What you’ll get

• A salary of £28,389 plus monthly financial incentives
• Complimentary stays with breakfast included in Dorchester Collection hotels
• 50% off at bars and restaurants within all Dorchester Collection hotels
• £750 refer a friend bonus scheme
• World class development opportunities
• Social events throughout the year
• Workday lunches via prepaid contactless card (not taxable)
• Season ticket loan and cycle to work scheme
• Exclusive access to a discount platform featuring 1000s of retailers
• Competitive Retirement Scheme

Job Location

United Kingdom

Location

1 Knightsbridge, London SW1X 7LX