Reservations Specialist – 5-Star Luxury Hotels

Central Guest Services - EGLS; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality group in Westminster is looking for a Reservations Specialist to enhance their Central Reservations Team. You will utilize your reservations experience to deliver exceptional customer service while maximizing revenue through effective selling. The ideal candidate possesses excellent communication skills and a solid understanding of hotel products, including technical expertise with booking systems like Opera. This role offers competitive compensation and numerous benefits, promoting career development and personal growth.

Benefits

Competitive salary

28 days holiday per annum including Bank Holidays

Complimentary meals and beverages

Recommend a Friend Scheme up to £500

Annual complimentary night stays

Preferential accommodation rates

Discount platform access

Company pension scheme

Regular social events

Annual recognition events

Online learning platform access

Promotion opportunities and training

Qualifications

• Current reservations experience in a 4- or 5-star hotel environment.
• Strong verbal and written communication skills.
• Natural ability in sales with effective closing techniques.
• Ability to generate revenue through effective positioning.

Responsibilities

• Achieve maximum revenue through effective selling of reservations.
• Utilize customer service and sales skills to identify guest needs.
• Ensure excellent service delivery to guests from booking to follow-up.
• Accurately record guest information in appropriate systems.

Skills

Reservations experience

Excellent communication skills

Tele sales ability

Ability to listen effectively

Knowledge of hotel products

Revenue generation skills

Technical knowledge of booking systems

Tools

Opera

Job description

A leading hospitality group in Westminster is looking for a Reservations Specialist to enhance their Central Reservations Team. You will utilize your reservations experience to deliver exceptional customer service while maximizing revenue through effective selling. The ideal candidate possesses excellent communication skills and a solid understanding of hotel products, including technical expertise with booking systems like Opera. This role offers competitive compensation and numerous benefits, promoting career development and personal growth.