Reservations Manager

FAIRMONT; Crawley; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading hospitality brand in Crawley is looking for a Reservations Manager to oversee guest bookings and ensure smooth reservation processes. The position offers a competitive salary of £28,000 to £30,000 annually on a full-time basis. Ideal candidates have hotel experience, strong organisational skills, and a passion for customer service. Join a fun and modern team environment just minutes from Gatwick Airport, with opportunities to grow within a global brand.

Benefits

Competitive salary

Opportunity to grow with a global brand

Fun, modern setting

Qualifications

• Previous hotel reservations experience is essential.
• Strong organisational skills required for managing bookings.
• Confidence with numbers for invoicing and cash reconciliation.

Responsibilities

• Manage guest bookings efficiently.
• Handle weekly commissions and invoicing.
• Ensure every reservation runs smoothly.

Skills

Organisational skills

Numerical confidence

Customer service

Education

Hotel Reservations & Reception Experience

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Join our team at ibis Styles London Gatwick Airport as a Reservations Manager, earning £28,000 to £30,000 per year on a full-time contract of 40 hours per week. If you love the buzz of hospitality and want to work in a stylish, upbeat environment right next to one of the UK’s busiest airports, this is your chance.

What you'll do

• Manage guest bookings
• Handle weekly commissions
• Oversee invoicing and cash reconciliation
• Ensure every reservation runs smoothly

What we're looking for

• Previous hotel reservations experience is essential
• Strong organisational skills
• Confidence with numbers
• Passion for delivering great service as part of a vibrant team
• Experience in an Accor-brand hotel would be advantageous

Why join us?

• Competitive salary
• Full-time hours
• Opportunity to grow with a global brand
• Working just minutes from Gatwick Airport in a fun, modern setting

Qualifications

Hotel Reservations & Reception Experience Required

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.