Reservations & Guest Services Agent (Maternity Cover)

LGH Hotel Management Ltd; City Of London; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading hospitality group in London is seeking a Reservations & Guest Services Agent to join their front-of-house team. The ideal candidate will excel in delivering exceptional service, manage guest reservations accurately, and collaborate effectively with various departments. This role offers great employee benefits and the opportunity to be part of a prestigious hotel brand.

Benefits

Employee discounts on hotel rates

Shopping discounts

Eye care benefits

Free meals on duty

Wellbeing support and counseling

Qualifications

• Previous experience in a reservations or guest services role in luxury hotels preferred.
• Ability to handle guest queries professionally.
• Commitment to delivering excellent service.

Responsibilities

• Handle guest reservations by phone, email, and online.
• Provide personalised recommendations and assistance.
• Collaborate with Front Office and Housekeeping for smooth operations.
• Manage booking systems and guest profiles.
• Resolve guest concerns professionally.

Skills

Excellent communication skills

Attention to detail

Proactive attitude

Warm demeanor

Tools

Hotel booking systems (PMS/CRM)

Microsoft Office

Job description

The Opportunity

St Martins Lane Hotel

The Opportunity is presented at the top, but this line is transformed into proper section headers below for clarity.

Are you passionate about hospitality and love creating seamless, memorable guest journeys from the very first hello?

We’re looking for a Reservations & Guest Services Agent to join our front-of-house team at a 5-star lifestyle hotel where every interaction is personal, polished, and full of personality. If you thrive on delivering exceptional service and have a flair for detail, this is your moment.

What You’ll Do

• Handle guest reservations with accuracy, warmth, and efficiency — by phone, email, and online.
• Provide personalised recommendations and pre-arrival assistance to enhance the guest experience.
• Collaborate with Front Office, Concierge, and Housekeeping to ensure smooth arrivals and departures.
• Manage booking systems, guest profiles, and special requests with precision.
• Resolve queries and concerns with professionalism and a guest-first mindset.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty

Ideal Candidate

• Previous experience in a reservations or guest services role, ideally in a luxury or lifestyle hotel.
• Excellent communication skills and a naturally warm, engaging manner.
• Strong attention to detail and a proactive, solution-focused attitude.
• Familiarity with hotel booking systems (PMS/CRM) and Microsoft Office.
• A passion for hospitality and a commitment to delivering 5-star service.

Hotel

St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.