Reservations Executive

Rudding Park; Harrogate; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury hotel and resort in Harrogate is seeking an enthusiastic individual for a role centered on managing reservations and ensuring excellent customer service. The position entails maximizing occupancy and revenue through upselling, maintaining booking accuracy, and providing high-quality guest care. The ideal candidate should have strong communication skills and a passion for creating memorable experiences for guests. Part-time hours are also considered, allowing flexibility to accommodate various schedules.

Benefits

Enhanced pay for evenings and weekends

Service Charge (Tronc) up to £3,000/year

Company sick pay for up to 4 weeks

50% off spa days and dining

Preferential room rates for employees

30 days annual leave, increasing with service

Complimentary overnight stay after probation

Investment in personal growth

Wage Stream for immediate pay access

FREE Employee Assistance Programme

Local gym discounts

Complimentary counseling sessions

Qualifications

• Ability to handle and convert telephone and email inquiries effectively.
• Experience in maximizing occupancy and revenue.
• Proficient in maintaining booking accuracy and guest care.

Responsibilities

• Manage individual and group transient reservations.
• Maximize revenue through upselling and cross selling.
• Ensure high-quality guest care to exceed service requirements.
• Participate in daily running of the Destination Experience Team.

Skills

Customer service excellence

Attention to detail

Upselling techniques

Effective communication

Job description

We are not just hiring - we are looking for personalities that light up a room!

• How big is your smile?
• Do your eyes light up a room?
• Can you turn challenges into opportunities and guests into lifelong ambassadors

We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team members.

If you've got any of the above, we want to hear from you.

We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave.

Role Overview

To be responsible for individual and group transient reservations at Rudding Park, including bookings for the Hotel, Restaurants, Holiday Park, Spa and Golf, concentrating on maximising revenue for all areas through upselling and cross selling. To achieve and exceed all set service level agreements, key performance indicators and guest expectations.

Working Pattern

This role is based on 40 hours per week, working 5 days over 7, however part time hours can be considered.

The Agreed Shift Patterns Would Be

• Monday to Friday - 12.30pm until 9pm
• Weekends - 11.30am until 8pm

• Ensure all booking details are correctly completed for rooms, golf, holiday park, spa and restaurants including but not exclusive to, profiles, market segment, source of enquiry, rates, VIP's, repeat guests and payments
• Handle and convert telephone and email enquiries to exceed service level agreements
• Maximise occupancy and revenue for all revenue streams by upselling and cross selling in line with pricing strategies so to exceed key performance drivers i.e. average room rate, occupancy, yield, treatment room occupancy, roof top spa occupancy
• Demonstrate high quality guest care to exceed service requirements
• Assist with the daily running of the Destination Experience Team to ensure all work is completed within agreed service level agreements
• Daily with correspondence checks, to ensure all arrival details are correct and bookings are guaranteed
• Ensure booking confirmations are issued within the agreed service level agreement
• Ensure the office is always kept clean and tidy
• To attend all meetings and training sessions when requested
• Any other duties as requested by the Destination Experience Manager, Assistant and Team Leaders

What we offer for you in return for your hard work and committment

• Enhanced pay (up to an additional £3 per hour for working week days after 7pm and weekends).
• Service Charge (Tronc) earn up to an additional £3,000 per year
• Company sick pay for up to 4 weeks
• A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course)
• Annual party, family fun days, award dinners - we love to celebrate!
• Up to 30 days annual leave, increasing with length of service
• Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
• FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV.
• Investment in personal growth through Apprenticeship, Training Courses and Development Programmes.
• Can't wait until pay day? Wage Stream allows you to pay yourself when you need it!
• Hospitality Rewards include FREE Employee Assistance Programme from Day 1
• Local discounts on gym memberships
• Complimentary counselling sessions to support mental health
• Wellbeing App with a range of support such as podcasts, fitness videos, recipes
• AND MUCH MORE...........

About Rudding Park

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.

Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.