Reservations Coordinator

Kew Green Hotels; Sefton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel chain in England is seeking a Reservations Coordinator for a six-month fixed-term contract. You will handle enquiries, maximize revenue from group bookings, and be the first contact for customers. Ideal candidates are results-driven with strong communication skills, and may have previous hotel sales experience. This role offers a rewarding environment with various employee benefits including discounted hotel stays and access to leisure facilities.

Benefits

Discounted hotel stays

Retail and restaurant discounts

Free access to Leisure Clubs

Personal and career development

Employee Assistance Line

Qualifications

• Experience in hotel sales or reservations.
• Experience in a customer-facing role.
• Ability to prioritize workload effectively.

Responsibilities

• Handle enquiries via phone, email, and online channels.
• Maximize revenue from group reservations.
• Build relationships and deliver customer excellence.

Skills

Results driven

Customer focused

Excellent verbal communication

Excellent written communication

Organized

Relationship building

Job description

Overview

We're looking for a Reservations Coordinator to join our team. The role reports directly to one of our Customer Excellence Managers and is part of our team based at the Commercial Hub in Crick (NN6 7XR). Please note, this role is a six month fixed term contract.

Responsibilities

In this role, you will be responsible for handling enquiries received via phone, email and other online channels, seeking to secure business on every interaction. You will play an integral part in maximising revenue and conversion of all group reservations opportunities for our hotel portfolio. You will be the first point of contact for customers; your goal will be to build connections with customers and deliver customer excellence by meeting their needs. It will also be vital to build and maintain relationships with all stakeholders, both internal and external.

Who we’re looking for

If you\'re the kind of person who is results driven, customer focused, has excellent verbal and written communication, organised and can prioritise your workload, we want you to join us! Plus, you\'ll learn all about our hotels across the UK and become fully conversant with all facilities, services, and special promotions offered by the hotels. You can then use this information to maximise hotel sales.

This role would be perfect for someone who has worked in a hotel sales/reservations office and is ready to take the next step to a multi-property role. We would also be delighted to talk to anyone who has worked in a customer-facing role before in any industry. And if you\'re good at selling to people, having meaningful conversations, and building relationships, that\'s even better.

Next steps

A member of the Customer Excellence team will be in touch to understand what you are looking for in your next role. If successful at this stage, you will be invited in for a face-to-face interview with a Customer Excellence Manager and to have a tour of the office.

Benefits

Our rewards package includes:

• Discounted hotel stays around the globe, with food and beverage discounts.
• Attractive discounts across many major retailers, restaurants, and events
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
• Personal and career development, including apprenticeships.
• 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice.

Who are Kew Green Hotels?

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across several leading hotel brands.

Our values

Our mission is to operate hotels which make us proud, but what unites us all is our values:

• We Love To Pursue Outstanding
• We Respect Our People And Communities
• We Focus On Details
• We Are Pragmatic

If you share our values and you\u2019re committed to doing work that you can be proud of, we would love to hear from you!

You can find out more about our mission and values, our history and more on our website at www.kewgreenhotels.com

Apply today – we look forward to hearing from you!