Reservations and Event Coordinator

Balfour Hospitality; Maidstone; On-site; GBP 25,000 - 35,000; Full time

Job summary

A renowned winery in Maidstone is looking for a dynamic Reservations and Event Coordinator. In this full-time role, you will manage guest reservations and coordinate events, ensuring exceptional service and memorable experiences. Ideal candidates will have over 2 years of experience in hospitality and possess strong organizational skills. Join a collaborative team in a picturesque setting and enjoy employee discounts and professional development opportunities.

Benefits

Employee discounts on wine products

Opportunities for professional development

Collaborative work environment

Qualifications

• 2+ years experience in hospitality, events, or reservations management.
• Strong customer service and interpersonal skills required.
• Excellent organizational and multitasking abilities.

Responsibilities

• Manage tasting room and tour reservations.
• Assist in planning and executing winery events.
• Maintain accurate records of reservations and events.

Skills

Customer service skills

Organizational abilities

Multitasking

Verbal communication

Written communication

Tools

Reservation software

Event management software

Job description

Overview

Balfour Winery, situated on the picturesque Hush Heath Estate in Kent, is one of the UK's leading producers of English wine and Winery visitor centers. Known for our innovative approach and commitment to quality, we are expanding our team to support our ambitious growth plans.

We are seeking a dynamic and enthusiastic Reservations and Event Coordinator to join our team. If you are charismatic, love interacting with guests, and passionate about what you do, then we’d love to hear from you!

We are seeking a highly organised and personable Reservations and Event Coordinator to manage guest reservations, support event planning and execution, and deliver exceptional customer service experiences at Balfour winery. This role is pivotal in creating memorable visits for guests—from intimate tastings to large-scale events—while ensuring smooth day-to-day operations.

Key Responsibilities

• Reservations & Guest Services
• Manage and coordinate all tasting room and tour reservations (online, phone, email, and in-person).
• Maintain and update reservation systems.
• Confirm bookings, handle changes/cancellations, and proactively manage waitlists.
• Welcome guests upon arrival and ensure seamless handover to the front-of-house or tour guides.
• Event Coordination
• Assist in the planning, coordination, and execution of winery events (e.g., private functions, weddings, corporate events).
• Liaise with clients and vendors to ensure event details are accurate and expectations are met.
• Coordinate internal calendars and timelines to support event execution.
• Prepare event documentation, including floor plans, checklists, and itineraries.
• Administration & Communication
• Maintain accurate records of reservations, guest preferences, and event details.
• Support invoicing and payment processes for private bookings and events.
• Collaborate with the marketing team for event promotion and guest communications.
• Generate weekly and monthly reports on bookings and event performance.

Requirements

Essential

• 2+ years’ experience in hospitality, events, or reservations management.
• Strong customer service and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Confident communicator—both written and verbal.
• Proficient in reservation and event management software.

Desirable

• Experience working in a winery or luxury hospitality setting.
• Knowledge or passion for wine and wine tourism.

Key Attributes

• Personable and guest-focused
• Calm under pressure
• Detail-oriented
• Flexible and proactive
• A team player with a “can-do” attitude

Working Hours

Full-time role, including weekends and some evenings depending on event schedule.

What We Offer

• A collaborative and supportive work environment on our beautiful Hush Heath estate.
• Opportunities for professional development and progress in your role as the business grows.
• Employee discounts on Balfour Winery products and experiences.

We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform as well as possible during the recruitment process, [e-mail] with any requests.