Reservations Agent

Maison Estelle; Witney; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury rural retreat in the United Kingdom is looking for a Reservations and Communications Executive. Your role will involve managing day-to-day enquiries and providing warm, exceptional service to guests. Candidates should be passionate about guest experience, detail-oriented, and excellent communicators. The position offers numerous perks, including biannual socials, exclusive staff rates, and a supportive work environment focused on well-being and growth.

Benefits

Biannual company socials

Exclusive staff rates

Colleague spaces stocked with food

28 days holiday

Recommend-a-friend bonus scheme

Qualifications

• Passionate about creating exceptional guest experiences.
• Enthusiastic team player with a positive mindset.
• Confident in using IT and communicating over the phone.

Responsibilities

• Handle all day-to-day enquiries.
• Respond to calls, messages, and requests warmly.
• Ensure guests always feel hosted in their home.

Skills

Exceptional guest experience

Attention to detail

Team player

Confident IT user

Excellent communication skills

Job description

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove.

As a Reservations and Communications Executive, you will handle all day-to-day enquiries for Estelle Manor. You will be responsible for answering and responding to all incoming calls, messages and requests in a warm and friendly way ensuring our members and guests always feel hosted in their home. With a passion for delivering exceptional service in an efficient manner, you will have a positive attitude and keen motivation to develop any previous reservations experience and skills.

Who are we looking for?

• Passionate about creating exceptional guest experience with keen attention to detail.
• An enthusiastic team player with a positive mindset and hugely charismatic.
• Confident IT user and telephone communicator.
• Excellent communication skills and comfortable talking to colleagues, senior management and building relationships with our members and guests.
• Ability to perform under pressure and deliver results to deadlines.

What’s in it for you?

At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Birthday Wheel surprises. Nurture your well-being with stocked colleague spaces and daily Smart Fridges. Engage in forums shaping The Estelle Way and utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across sister properties.
• Estelleversary and Birthday Wheel gifting for all employees (including overnight stays and dinners).
• Colleague spaces stocked with food, drinks and locally sourced coffee.
• Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend-a-friend bonus scheme.