Repairs Planner (Voids)

First Choice Homes Oldham; Greater Manchester; Hybrid; GBP 29,000; Full time

Job summary

A community housing organization in Greater Manchester seeks a Repairs Planner for Voids. The role involves scheduling repair work orders, liaising with contractors, and ensuring service delivery aligns with values. This position offers a salary of £28,194.00 per annum and hybrid working options, with extensive benefits including a pension scheme and healthcare support.

Benefits

30 days of holiday plus bank holidays

Defined contribution pension scheme

Death in service benefit

Private health insurance plan

Discounted gym membership

Access to wellbeing room

Responsibilities

• Schedule and allocate repair work orders to operatives and contractors.
• Monitor operative diaries and planning boards to optimize productivity.
• Raise and manage works orders and purchase orders.
• Use ICT systems for scheduling, tracking, and reporting.
• Communicate with operatives, subcontractors, and internal teams.
• Maintain accurate records for audit purposes.
• Support performance monitoring with data provision.
• Identify process enhancements and support new technologies.
• Utilise Power BI to analyse data trends.

Skills

Effective verbal and written communication skills

Ability to build relationships

Experience in a fast-paced customer-focused environment

Proficiency in ICT systems

Experience in repair scheduling

Experience in invoice processing

Tools

Power BI

Repair scheduling software

Job description

Overview

The Repairs Planner for Voids is responsible for scheduling and coordinating repair work orders, ensuring timely completion and efficient resource allocation. The role involves managing operative diaries, liaising with contractors and internal teams, maintaining accurate records, and supporting performance monitoring. The planner plays a key role in ensuring service delivery aligns with FCHO's values and operational targets, particularly around void properties.

Responsibilities

• Schedule and allocate repair work orders to operatives and contractors, ensuring priorities and deadlines are met
• Monitor operative diaries and planning boards to optimize productivity and support KPI achievement
• Raise and manage works orders and purchase orders, ensuring health and safety data is shared appropriately
• Use ICT systems for scheduling, tracking, and reporting, and support system upgrades and improvements
• Communicate with operatives, subcontractors, internal teams, and customers to resolve queries and maintain workflow
• Maintain accurate records for audit purposes, including job notes, photographic evidence, and recharge spreadsheets
• Support performance monitoring by providing data and assisting with absence and resource planning
• Contribute to service improvement by identifying process enhancements and supporting implementation of new technologies
• Utilise Power BI to analyse data and trends

Qualifications

• Effective verbal and written communication skills
• Ability to build relationships with customers and colleagues
• Experience working in a fast paced customer-focused environment
• Proficiency in ICT systems and repair scheduling software
• Experience in scheduling planned, void and responsive works
• Experience in invoice processing and order management

Benefits

• A salary of £28,194.00 per annum
• A 37-hour working week with hybrid working options, 3 days in office minimum
• Holiday entitlement is 30 days, plus one shut down day which will be determined by the company and eight bank holidays. Part time colleagues will receive a pro-rated entitlement. You can also purchase additional leave.
• Defined contribution pension scheme with an employer contribution of up to 10%. We also offer a pension salary exchange scheme for eligible colleagues, helping colleagues to take home more of the money they earn.
• Death in service benefit
• Automatic enrolment into a healthcare cash plan to help you cover a range of essential healthcare expenses such as dental treatment, optical care, physiotherapy, prescriptions and more.
• Automatic enrolment into a private health insurance plan
• Access to an Employment Assistance Programme with 24-hour confidential counselling support for both personal and work-related issues.
• Access to Doctorline, a 24/7 worldwide GP helpline for you, your partner and your children
• Access to our colleague benefit platform which offers discounts on hundreds of high street brands as well as providing education, support and tools to help you to live a healthier and happier life.
• Discounted gym membership
• Professional subscriptions are paid for by the business where they are an essential requirement of your role.
• Enhanced maternity, paternity, adoption and sick pay
• Access to an on-site wellbeing room