Repairs Officer

Karter Thomas; Remote; GBP 44,000 - 47,000; Full time

Job summary

A leading social housing provider is seeking an experienced Repairs Officer to oversee the management of contracted repairs and ensure high-quality maintenance services. You will be responsible for monitoring daily performance of contractors, conducting property surveys, and ensuring compliance with health and safety standards. This key role involves budget oversight and continuous improvement initiatives to keep homes well maintained. The position is permanent and field-based in Norfolk.

Qualifications

• Experience in managing repairs or maintenance in a housing context.
• Strong understanding of health and safety regulations.
• Ability to manage external contractors effectively.

Responsibilities

• Manage the daily performance of external repairs contractors.
• Undertake property surveys and specify works.
• Provide budget oversight and drive continuous improvement.
• Carry out inspections and quality checks.

Skills

Strong communication

Budget management

Quality assurance

Problem-solving

Job description

Salary: £44,109 £46,444
Location: Norfolk (Field-based)
Hours: 37 hours per week | MondayFriday
Contract Type: Permanent

Repairs Officer

A leading social housing provider is seeking an experienced Repairs Officer to join their growing Maintenance team. This is a key role in ensuring high-quality, customer-focused repairs and maintenance services across their housing stock.

As an integral part of the repairs and maintenance function, you will oversee day-to-day management of contracted repairs, drive service improvements, and ensure homes are safe, well maintained and delivered to a consistently high standard.

The Role

• Manage the daily performance of external repairs contractors, ensuring high-quality, timely and cost-effective delivery.
• Undertake surveys on properties, specify works, raise orders and monitor progress through to completion.
• Provide strong budget oversight, using data and insight to drive value for money and continuous improvement.
• Carry out pre and post-inspections, health & safety audits and quality checks to ensure compliance and high standards across all works.
• Support the delivery of an efficient repairs service, contributing to strategic planning and operational improvements.
• Handle complaints, legal disrepair matters and enquiries pr...