Repairs Manager

Daniel Owen Ltd.; Greater London; On-site; GBP 55,000 - 60,000; Full time

Job summary

A leading housing association in East London is seeking an experienced Reactive Repairs Manager to oversee all reactive repairs across their housing portfolio. This permanent role emphasizes swift, high-quality repair completion while ensuring compliance with health and safety regulations. The ideal candidate will have a strong background in reactive maintenance and customer service, along with the ability to manage contractors and lead a small team. Competitive salary and benefits package offered.

Benefits

Pension contributions

Holiday entitlement

Professional development opportunities

Qualifications

• Experience in reactive maintenance within a housing context.
• Strong background in customer service.
• Ability to manage contractors and oversee repair works.

Responsibilities

• Manage and oversee all reactive repairs within the housing portfolio.
• Coordinate and supervise contractors to ensure efficient work completion.
• Prioritise and allocate resources for emergency and non-emergency repairs.
• Monitor and manage performance, ensuring KPIs are met.
• Provide expert advice on maintenance issues and resolve tenant queries.
• Ensure compliance with health and safety regulations.
• Maintain accurate records of repairs and work orders.
• Lead and motivate maintenance staff.

Skills

Reactive maintenance

Customer service

Contractor management

Team leadership

Health and safety compliance

Job description

Reactive Repairs Manager

Location: East London

Contract Type: Permanent

Salary: £55,000 - £60,000

About the Role:

We are currently seeking an experienced and dynamic Reactive Repairs Manager to join a leading housing association based in East London. This is an exciting opportunity for an individual with a strong background in reactive maintenance, customer service, and contractor management to take the next step in their career.

In this permanent role, you will be responsible for overseeing and managing all reactive repairs across a varied housing portfolio. Your key focus will be to ensure repairs are completed swiftly, to the highest standards, and with minimal disruption to residents. You will manage a small team, liaise with contractors, and ensure compliance with health and safety regulations, all while maintaining a high level of customer satisfaction.

Key Responsibilities:

• Manage and oversee all reactive repairs within the housing portfolio, ensuring works are completed to a high standard and within agreed timescales.

• Coordinate and supervise contractors to ensure works are completed efficiently and within budget.

• Prioritise and allocate resources for emergency and non-emergency repairs, responding to issues in a timely and professional manner.

• Monitor and manage performance, ensuring KPIs are met and that work orders are completed within target time frames.

• Provide expert advice on maintenance issues and take responsibility for resolving tenant queries and complaints promptly and professionally.

• Ensure that all repairs comply with relevant health and safety regulations, including fire safety and gas safety checks.

• Maintain accurate records of all repairs, inspections, and work orders using housing management systems.

• Lead and motivate a team of maintenance staff, fostering a positive and efficient working environment.

Why Join Us?

• Permanent, full-time position with a leading housing provider.

• Competitive salary and benefits package, including pension contributions, holiday entitlement, and professional development opportunities.

• Opportunity to make a real difference in the local community by managing essential repairs that impact resident's daily lives.

• Supportive work environment with opportunities for career progression within the organisation.

How to Apply:

If you are a motivated, experienced Reactive Repairs Manager with a passion for providing excellent service in social housing, we would love to hear from you. Please send your CV to this email.