Repairs Coordinator

Red Personnel; Greater London; Hybrid; GBP 35,000 - 37,000; Full time

Job summary

A well-established housing provider in London is seeking a Repairs Coordinator to oversee repairs services while providing excellent support to residents. This role requires strong communication and organisational skills, alongside experience in housing or property maintenance. The salary ranges between £35,000 and £37,000 per annum, offering a hybrid working pattern.

Qualifications

• Strong working knowledge of Microsoft 365.
• Experience using housing management or compliance systems.
• Excellent customer service, communication, and IT skills.

Responsibilities

• Act as the first point of contact for residents.
• Coordinate and manage the repairs service.
• Build and maintain relationships with contractors.

Skills

Customer-focused mindset

Strong communication skills

Excellent organisational skills

Problem-solving ability

Data quality management

Education

Level 3 Housing or Housing Maintenance

Level 4 qualification in Housing

Tools

Microsoft 365

Job description

Position: Repairs Coordinator

Permanent Opportunity

Location: London

Sector: Public Sector Housing

Salary: £35,000 - £37,000 per annum

Working Pattern: Hybrid

A well-established housing provider in London, committed to delivering high-quality services and supporting its residents, is looking for a Repairs Coordinator to join the Customer Lead team on a permanent basis.

Key Responsibilities

• Act as the first point of contact for residents, providing friendly and helpful support across a range of housing-related enquiries.
• Coordinate and manage the repairs service, making sure work is completed on time, within budget, and to a high standard.
• Build and maintain strong relationships with contractors, ensuring quality work, good value, and satisfied residents.
• Support the quick turnaround of vacant properties, making sure they are ready to let and meet the required standards.
• Help maintain health and safety compliance by keeping accurate records and ensuring all documentation is up to date.
• Work with the Operations Team to manage repairs-related complaints, helping to resolve issues and reduce disrepair claims.
• Keep repair records accurate and up to date, ensuring data is complete and reported promptly.
• Process invoices efficiently and assist with budget management through accurate coding and recharge processes.

You will need to have:

• Strong communication skills with a customer-focused mindset and proactive approach.
• Excellent organisational skills, able to manage competing priorities.
• Ability to work independently and collaboratively.
• Innovative mindset, willing to improve and enhance services.
• Empathetic, resident-focused service delivery with strong listening skills.
• Confident problem-solving and sound judgement.
• Rigorous approach to data quality and maintaining strong control processes.
• Represent the organisation positively on its estates.
• Experience working in housing, support, property maintenance, or repairs.
• The ability to stay up to date with legislation, standards, and best practice.

Skills, Experience & Qualifications

• Strong working knowledge of Microsoft 365.
• Experience using housing management or compliance systems.
• Excellent customer service, communication, and IT skills.
• Strong administrative and organisational abilities.
• Qualified to Level 3 Housing or Housing Maintenance or Level 4 qualification in Housing (e.g. Level 4 NVQ in Housing Management).

All colleagues are expected to demonstrate shared organisational values and ways of working, taking ownership of issues even if outside their direct role, learning from complaints and contributing to continuous service improvement, being open to change, working efficiently and streamlining processes where possible, and ensuring data accuracy by identifying gaps and analysing trends.

Submit your CV for immediate review - interviews to take place as soon as possible with a view to a start soon thereafter.