Repair Centre Manager: Lead Service Excellence & Ops

Polytec Personnel Ltd; Landbeach; On-site; GBP 52,000; Full time

Job summary

A leading personnel agency is seeking an experienced Repair Centre Manager to oversee the Service Centre operations near Cambridge. The role involves managing a service and repair team, ensuring compliance with quality standards, and acting as a primary contact for customers. Ideal candidates will have relevant electronics qualifications, supervisory experience, and strong customer-facing skills. This permanent position offers a salary of up to £52,000 per annum.

Qualifications

• Proven experience supervising staff within a manufacturing or electronic repair environment.
• Strong customer-facing skills in a B2B setting, ideally with international exposure.
• Experience implementing service workflows within an ERP business system.

Responsibilities

• Manage the service and repair team, ensuring output meets internal and contractual service levels.
• Oversee capacity planning and resource allocation to achieve operational targets.
• Act as the primary customer-facing contact for repair services, managing service reporting and escalations.

Skills

Supervising staff

Customer-facing skills

Data-driven performance tracking

Financial management

Education

Relevant electronics qualification (minimum ONC or equivalent)

Degree or equivalent in an engineering discipline

Tools

Microsoft Office

Microsoft Dynamics 365

Job description

A leading personnel agency is seeking an experienced Repair Centre Manager to oversee the Service Centre operations near Cambridge. The role involves managing a service and repair team, ensuring compliance with quality standards, and acting as a primary contact for customers. Ideal candidates will have relevant electronics qualifications, supervisory experience, and strong customer-facing skills. This permanent position offers a salary of up to £52,000 per annum.