Rental Operations Agent

Avis Budget Group; Euston; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading vehicle rental company in the United Kingdom is looking for team members committed to delivering unbeatable customer experiences. You will be responsible for managing the rental process, from vehicle preparation to customer interactions. Candidates should have strong customer service skills, a positive attitude, and a valid driving licence. This role offers varied responsibilities, ensuring that no two days are the same and includes numerous benefits such as holiday pay and employee discounts.

Benefits

33 days holiday inclusive of bank holidays

Discount account with access to various perks

24/7 Employee Assistance Programme

Employee discounts on car rental

Opportunity to earn monthly commission

Responsibilities

• Ensure customer satisfaction in a fast-paced environment.
• Own the full rental experience from vehicle preparation to handling returns.

Skills

Customer service experience

Excellent communication skills

Team-player

Friendly, positive, 'can-do' attitude

Flexible working attitude

Valid driving licence with 12 months experience

Job description

Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person's needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world? If so, this is the role you're looking for!

You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!, Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.

Skills & Qualifications

• Customer service experience
• Excellent communication skills
• Team-player
• Friendly, positive, 'can-do' attitude
• Someone who enjoys working flexibly as the role is annualised hours based and who likes taking on a variety of different tasks - no two days will be the same!
• A full valid driving licence with 12 months' experience

Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world's leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Benefits

• 33 days holiday inclusive of bank holidays
• A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
• Employee Assistance Programme (EAP) provided by Health Assured - 24/7 support for your mental health and wellbeing
• Employee discounts on car rental across Avis Budget Group (including Zipcar)
• Opportunity to earn monthly commission