Rent Recovery & Tenancy Support Specialist

RHP Group; Teddington; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading housing organization in the UK is seeking a proactive individual to manage income collection across multiple tenures. The role involves negotiating effective payment solutions and preventing arrears. Candidates must have experience in debt recovery and a customer-centric approach. Proficiency in IT and strong communication skills are essential. This position offers an opportunity to contribute to a team dedicated to delivering exceptional service.

Qualifications

• Experience in a debt, sales, or income collection role.
• Familiarity with preparing legal paperwork and court representation.
• Proven track record in debt recovery across all housing tenure types.

Responsibilities

• Manage income collection for diverse tenure types while ensuring customer care.
• Resolve queries related to rents through calls.
• Utilize performance data to enhance rental income and minimize arrears.

Skills

Customer service

Debt recovery

Negotiation

Problem-solving

Organizational skills

Communication

MS Excel proficiency

Sales experience

Job description

A leading housing organization in the UK is seeking a proactive individual to manage income collection across multiple tenures. The role involves negotiating effective payment solutions and preventing arrears. Candidates must have experience in debt recovery and a customer-centric approach. Proficiency in IT and strong communication skills are essential. This position offers an opportunity to contribute to a team dedicated to delivering exceptional service.