Rent Collection & Customer Support Specialist - Flexible Working

London Borough of Richmond upon Thames and London Borough of Wandsworth; Greater London; On-site; GBP 30,000 - 39,000; Full time

Job summary

A local government authority in Wandsworth is seeking a Revenue Services Support Officer to join their team in achieving positive outcomes for tenants. Key responsibilities include providing first-line telephone support, explaining non-payment consequences, and maintaining accurate records. Candidates should have strong communication skills, knowledge of housing benefits, and IT proficiency. The position offers a salary range of £30,510 - £38,637 per annum with benefits like 40 days of annual leave and flexible working.

Benefits

40 days annual leave

Flexible working

Generous pension plan

Qualifications

• Experience with rent collection processes is required.
• Knowledge of Universal Credit is a plus.
• Ability to manage competing priorities effectively.

Responsibilities

• Provide first line telephone support to tenants.
• Explain implications of non-payment of rent.
• Maintain accurate records of tenants' rent accounts.

Skills

Strong communication skills

Interpersonal skills

Customer-first approach

Knowledge of housing benefits

Ability to work under pressure

Tools

IT systems for data entry

Job description

A local government authority in Wandsworth is seeking a Revenue Services Support Officer to join their team in achieving positive outcomes for tenants. Key responsibilities include providing first-line telephone support, explaining non-payment consequences, and maintaining accurate records. Candidates should have strong communication skills, knowledge of housing benefits, and IT proficiency. The position offers a salary range of £30,510 - £38,637 per annum with benefits like 40 days of annual leave and flexible working.