Rent Account Advisor

Flagship Housing; Dereham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A community housing organization is seeking a Rent Account Advisor to join their Dereham office. This part-time role (22.5 hours per week) involves helping tenants manage their rent and offering support for financial challenges. Responsibilities include outreach to tenants who have missed payments, case management, and providing advice on welfare benefits. The ideal candidate will possess strong communication skills and experience in customer service. This is an opportunity to positively impact the community by reducing rent debt and ensuring stable living conditions for tenants.

Qualifications

• Experience in customer service, preferably with face-to-face or telephone contact.
• Strong communication skills, numeracy, and literacy.
• Ability to manage stress and difficult conversations.

Responsibilities

• Help tenants manage their rent and overcome financial challenges.
• Conduct outreach to tenants who have missed payments.
• Provide advice on welfare benefits and assist with applications.

Skills

Customer Service Experience

Excellent Communication Skills

Calm Under Pressure

Proactive and Organised

Problem‑Solving Mindset

Financial Awareness

Job description

Are you passionate about making a real difference in people’s lives? We’re looking for someone to join our team as a Rent Account Advisor, helping tenants manage their rent and overcome financial challenges. Your work will play a vital role in reducing rent debt, supporting communities, and making renting simple and stress-free.

This is a permanent, part-time opportunity, working 22.5 hours per week, based at our Dereham office

In this role, you’ll help tenants stay on top of their rent and support them in overcoming financial challenges. You’ll proactively reach out to those who have missed payments or are at risk of falling into debt, working closely with them to understand their circumstances and create practical action plans. Through ongoing case management and accurate record‑keeping, you’ll ensure accounts are brought up to date and remain stable.

You’ll also provide advice on welfare benefits, assist with applications, and connect tenants with specialist agencies when needed. Collaboration is key—you’ll work with colleagues across the business to resolve issues such as property condition, anti‑social behaviour, and repairs, all while ensuring compliance with legislation and company policies. This is a rewarding opportunity to reduce rent debt, strengthen communities, and make renting simple and stress‑free for our tenants.

What We’re Looking For:

• Customer Service Experience – ideally in a role involving face‑to‑face or telephone contact.
• Excellent Communication Skills – with strong numeracy and literacy.
• Calm Under Pressure – able to de‑escalate challenging conversations professionally.
• Proactive and Organised – capable of managing a varied workload and prioritising effectively.
• Problem‑Solving Mindset – able to create practical solutions for tenants in difficult situations.
• Financial Awareness – experience in debt recovery or financial support is desirable.

Please see the attached Rent Account Advisor – The Part I Play Statement, for responsibilities and requirements details.

We offer a great range of benefits, please click here to see the full list of benefits.

How to Apply

Click Apply Online below and attach your CV along with a supporting statement explaining why you’re the right person for the job. Prefer to showcase your personality? You can submit a short video (up to 3 minutes) instead—just share the link in the supporting statement box.

Please check your email (including spam folders) regularly for updates.

Application Closing Date

20th January 2025 (Midnight)

Applications may be reviewed, and candidates invited to interview ahead of the close date.

No Agencies please, we do not accept speculative applications.

Note: Adjust punctuation as needed; we might combine sections.