Renewal Account Manager

Maya Heat Transfer Technologies Ltd.; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm in the United Kingdom is seeking a fully bilingual Renewal Account Manager to manage software subscription renewals and drive customer retention. The ideal candidate will have at least 2 years of experience in account management or customer success within a SaaS environment. Key responsibilities include managing the renewal lifecycle, identifying churn risks, and maintaining professional communication with clients. The position offers competitive salary and comprehensive employer-paid benefits.

Benefits

Private healthcare

Vision and dental care

Travel insurance

Learning opportunities

Structured onboarding program

Qualifications

• Minimum of 2 years of experience in account management, renewals, customer success, or sales.
• Proven experience in managing subscription renewals and customer retention efforts.
• Strong organizational, time-management, and attention-to-detail skills.

Responsibilities

• Manage the full software renewal lifecycle and deliver accurate renewal quotes.
• Identify renewal risks and implement strategies that minimize churn.
• Keep Salesforce opportunities updated with complete and accurate notes.

Skills

Account management

Customer success

Renewal management

SaaS experience

CRM proficiency

Bilingual communication

Tools

Salesforce

Job description

Overview

Maya HTT is seeking a fully bilingual, results-driven Renewal Account Manager with strong experience managing software subscription renewals and driving customer retention. This quota-carrying role focuses on reducing churn, identifying upsell opportunities, and delivering accurate renewal quotes and forecasts. The ideal candidate is highly organized, CRM-driven, autonomous, and collaborates effectively across cross-functional teams to ensure a seamless end-to-end renewal experience.

Responsibilities

• Manage the full software renewal lifecycle, prepare and deliver accurate renewal quotes using internal and external tools.
• Proactively identify renewal risks, engage customers early, and implement strategies that minimize churn and strengthen retention.
• Maintain consistent, professional communication with clients, including conducting virtual meetings to enhance trust and clarity.
• Serve as the primary renewal contact, address contract inquiries, navigate negotiations, and ensure a positive customer experience.
• Keep Salesforce opportunities updated with complete and accurate notes, activities, and renewal milestones to support team visibility and forecasting.
• Ensure alignment between Siemens CRM data and internal Maya systems, improving reporting accuracy and operational efficiency.
• Manage personal pipeline and forecasting with precision, track targets, actuals, renewal probabilities, and revenue outcomes.
• Collaborate closely with sales, pre-sales, and leadership teams to support account strategy and ensure seamless customer engagement.
• Identify and generate new business leads, routing upsell and cross-sell opportunities to the sales team to support revenue growth.
• Work autonomously with strong time management skills, handling multiple concurrent renewals while maintaining high standards of accuracy and professionalism.
• Build strong client relationships through effective communication, responsiveness, and a customer-centric approach to problem solving.
• Contribute to a positive team culture while consistently reaching renewal objectives and supporting organizational goals.

Qualifications

• Minimum of 2 years of experience in account management, renewals, customer success, or sales within a SaaS or software subscription environment; proven experience managing subscription renewals and supporting customer retention efforts.
• Fully bilingual (spoken and written) in English and French; ability to conduct virtual client meetings and maintain professional customer relationships.
• Strong proficiency with CRM systems (e.g., Salesforce) and sales forecasting.
• Ability to prepare accurate renewal quotes and manage multiple renewal cycles simultaneously.
• Strong organizational, time-management, and attention-to-detail skills.
• Ability to work independently while collaborating effectively with cross-functional teams (Sales, Customer Success, Finance, etc.).

Benefits & Other Details

• Employer-Paid Benefits starting from Day One: private healthcare, vision and dental care, travel insurance, critical illness, income protection and life insurance.
• Retirement Savings with Employer Contributions and open to join from Day One.
• Learning Opportunities: Learn from the best in the industry and develop your skills.
• Structured Onboarding Program: We’re invested in your success; you’ll have team members to support you from Day One.
• Join an award-winning company that is recognized worldwide as an industry leader.
• Full Time, Permanent Position with competitive base salary and commissions.
• Equal Opportunity Employer; accommodations available upon request for candidates participating in all aspects of the hiring process.

Our Candidate Experience Flow: HR Screen - Virtual Interviews using Microsoft Teams - Job Offer.