Remote Welcome & CX Specialist for Cat Parents

Katkin; Remote; GBP 60,000 - 80,000; Part time

Job summary

A pet food startup is looking for a Welcome Team member to provide outstanding customer service through outbound calls. You will help customers understand our product offerings and enhance their loyalty to our brand. This role entails making every customer feel welcome and informed, with a competitive pay structure, work flexibility, and fully remote opportunities within the UK. Ideal candidates will be passionate about animals and enthusiastic about customer interactions.

Benefits

Comprehensive training and mentorship

Flexibility around auditions and other commitments

Driven and motivational work environment

Qualifications

• Ability to demonstrate pride in work.
• Passionate about changing the cat food industry.
• Warm and fun in interactions with customers.

Responsibilities

• Conduct outbound calls to new customers.
• Monitor productivity levels and performance.
• Submit Voice of the Customer workflows.

Skills

Listening skills

Customer service

Communication skills

Self-motivated

Goal-driven

Job description

A pet food startup is looking for a Welcome Team member to provide outstanding customer service through outbound calls. You will help customers understand our product offerings and enhance their loyalty to our brand. This role entails making every customer feel welcome and informed, with a competitive pay structure, work flexibility, and fully remote opportunities within the UK. Ideal candidates will be passionate about animals and enthusiastic about customer interactions.