Remote UK Customer Success Manager: Data-Driven Growth

BloomReach Inc.; Remote; GBP 45,000 - 65,000; Full time

Job summary

A leading technology company in the UK is seeking a Customer Success Manager to join their expanding team. In this role, you will help top e-commerce businesses enhance their performance by building long-term client relationships and serving as their trusted advisor. The ideal candidate has 2-3 years of experience in B2B SaaS, particularly in e-commerce analytics, along with a deep understanding of client business models and industry trends. The company offers a flexible virtual-first working environment and various employee benefits.

Benefits

Professional education budget

Flexible working hours

Employee Assistance Program

Volunteering days off

Qualifications

• 2–3 years of work experience in B2B SaaS for online retail.
• Experience as an Account Manager/CSM or similar role.
• Strong ability to understand clients’ business models.

Responsibilities

• Help e-commerce businesses improve their performance.
• Build long-term relationships with clients.
• Ensure value delivery from cooperation with clients.

Skills

B2B SaaS experience

Understanding of e-commerce

Client relationship management

Knowledge of performance marketing

Self-organization

Fluent English

Job description

A leading technology company in the UK is seeking a Customer Success Manager to join their expanding team. In this role, you will help top e-commerce businesses enhance their performance by building long-term client relationships and serving as their trusted advisor. The ideal candidate has 2-3 years of experience in B2B SaaS, particularly in e-commerce analytics, along with a deep understanding of client business models and industry trends. The company offers a flexible virtual-first working environment and various employee benefits.