Remote UK Application Support Technician for HealthTech AI

Network Talent; Remote; GBP 30,000 - 40,000; Full time

Job summary

A global MedTech platform is seeking an Application Support Technician to deliver IT support and provide excellent customer service. This remote position requires 3+ years of technical support experience, ideally within the healthcare sector. The role involves IT system maintenance, collaboration with internal teams, and assisting with application testing and deployment. The package includes a salary up to £40,000, annual bonus, and additional benefits such as share options and annual leave.

Benefits

Basic salary up to £40,000

10% annual bonus

Shares options after probation

25 days annual leave plus bank holidays

Pension options

Qualifications

• 3+ years experience in a technical support role.
• Experience in healthcare industry support.
• Experience with application deployment on mobile platforms.

Responsibilities

• Deliver IT support to new & existing customers.
• Ensure customer service standards are met.
• Work with internal teams to resolve service issues.
• Provide input on system documentation and client training.
• Assist in testing new product versions.
• Support internal staff with technical assistance.
• Perform ongoing IT system maintenance.

Skills

Technical support

Customer service

Collaboration with internal teams

Job description

A global MedTech platform is seeking an Application Support Technician to deliver IT support and provide excellent customer service. This remote position requires 3+ years of technical support experience, ideally within the healthcare sector. The role involves IT system maintenance, collaboration with internal teams, and assisting with application testing and deployment. The package includes a salary up to £40,000, annual bonus, and additional benefits such as share options and annual leave.