Remote Travel Specialist

Hjbtravels; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel agency is seeking a Remote Travel Specialist to guide clients through travel arrangements from planning to completion. The role involves responding to inquiries, supporting booking modifications, and providing travel information. Ideal candidates possess excellent communication skills and a customer service background, with a genuine enthusiasm for travel. Enjoy the flexibility to work anywhere with continuous training and support. The position offers exclusive travel perks and an opportunity to help create memorable experiences.

Benefits

Exclusive travel perks

Access to industry-only discounts

Ongoing training and support

Qualifications

• Excellent communication skills in written and verbal formats.
• Preferably have a background in customer service, particularly in travel or hospitality.
• Attention to detail and strong organizational skills are crucial.

Responsibilities

• Respond to client inquiries in a timely manner across various channels.
• Support clients with booking modifications and special requests.
• Provide accurate information regarding travel documentation and processes.
• Follow up with clients to confirm travel plans and gather feedback.
• Address client concerns with empathy and efficiency.

Skills

Excellent communication skills

Customer service background

Attention to detail

Strong organizational habits

Tech-savvy

Job description

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

While HJB Travels Agency USA is proudly based in Massachusetts, we foster a supportive, global community. We provide structured training, mentorship, and ongoing support for agents located in the UK, ensuring you’re fully equipped to succeed regardless of location.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.