Remote Travel Services Specialist

Getaway Travel Agency; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel service provider is seeking a Remote Travel Specialist to provide excellent customer service and support to clients. Your responsibilities include managing travel arrangements, answering inquiries, and ensuring a seamless experience. Ideal candidates should have a background in customer service, strong communication skills, and a passion for travel. This role offers remote flexibility, exclusive travel perks, and opportunities for professional development, making it an attractive position for individuals eager to contribute to the travel industry.

Benefits

Remote flexibility

Exclusive travel perks

Professional growth

Community engagement

Qualifications

• Strong written and verbal communication capabilities.
• Experience in customer service related to travel or hospitality.
• Ability to manage details and stay organized under pressure.
• Familiarity with digital tools and booking systems.
• Passion for assisting others in travel planning.

Responsibilities

• Respond to client inquiries through various communication channels.
• Assist clients with modifications, cancellations, and special requests.
• Provide current information on destinations and agency processes.
• Follow up with clients post-trip for feedback and confirmation.
• Resolve concerns efficiently to ensure client satisfaction.

Skills

Excellent communication skills

Customer service background

Attention to detail

Tech-savvy

Enthusiasm for travel

Job description

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At Getaway Travel Agency USA, based in sunny Arizona, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
  
• Exclusive travel perks and access to industry-only discounts.
  
• Professional growth – ongoing training and support from a dedicated team.
  
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
  
• Tech-savvy and able to learn new systems and booking tools quickly.
  
• A genuine enthusiasm for travel and helping others create memorable experiences.